Bilingual Office Assistant

Bilingual Office Assistant

Join a mission-driven team and make a difference in your community! We’re hiring a Bilingual Office Assistant who is fluent in English and conversational in Spanish, Portuguese, or Creole to help connect families with critical childcare and social service support. This is a hybrid opportunity with remote training and the chance to be part of a compassionate, people-first organization.

• Competitive pay at $22 per hour
• Remote training schedule:
  Monday – Friday, 10:00 AM – 3:00 PM
• Work from home with a flexible hybrid setup
• Help families access essential childcare subsidies and support
• Be part of a caring, purpose-driven environment

• Fluent in English and fluent in Spanish, Portuguese, or Creole
• At least 1 year of experience in a call center or health and human services

• Help determine eligibility for childcare subsidies and add families to the statewide waitlist
• Provide accurate information about local child care programs and community resources
• Use multiple online platforms, including the iCarol database, to manage case information
• Identify family needs and offer helpful, relevant referrals to social service agencies
• Learn and apply policies from the Department of Early Education & Care (EEC)
• Work towards AIRS certification to grow professionally in this field

Pro Pivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.