Bilingual Spanish​/English - Info Representative

Bilingual Spanish/English - Info Representative($22/hr)

This role offers the opportunity to work hybrid after a 3-week training period, with mandatory in-office presence for 3 days per week.

• As an Information and Referral Specialist, you will connect community members to health and human service resources based on their needs and location
• Verifying and updating contact information in both Spanish and English
• Provide accurate and timely information to enhance the efficiency of our operations and services

This position is ideal for individuals with call center and phone-based customer service experience who are passionate about supporting underrepresented populations. The most critical need is for bilingual call takers who speak both English and Spanish.

• Prior Call Center experience
• Fluent in Spanish and English
• Experience with data gathering techniques
• Demonstrated aptitude with Microsoft Office, Word, Excel, databases, and other software systems
• Detail-oriented with excellent proofreading skills
• Proficient typing skills
• Strong writing skills
• Works well within a team and able to work independently
• Comfortable working in a hybrid work set-up
• General knowledge of Health & Human Services

Pro Pivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.