PL​/Operations Specialist

Job

Position Title:

3PL / Operations Specialist (or Manager)

Department:
Production

Reports to:

Head of Production

Employment type:

Full-time / Exempt

Office location:
Framingham, MA (in-office)

52 Launch is a full-service design and technology that takes unique product ideas from concept to market. We partner with entrepreneurs and growing businesses to handle every step: industrial design, sourcing, manufacturing, branding, and marketing; all integrated, all in-house. Our clients come to us because they are ready to execute, and they stay because we deliver. If you're looking for a place where the work is tangible, the team is sharp, and no two projects look the same, you'll find it here.

We are a team of builders, strategists, and creatives who hold ourselves to an exceptionally high standard because our clients depend on us to get it right. We are seeking a highly organized, creative, and proactive Operations Specialist (or Operations Manager depending on experience). This role combines operations, logistics, and warehouse management.

The ideal candidate is passionate about building processes that will deliver 100% inventory accuracy and on time shipping to clients while keeping our clients and team informed on international shipments. This individual will play a key role in evolving and maintaining a profitable 3PL inside 52

Launch.

• Oversee operations of the 52
  
  Launch warehouse and fulfillment center.
• Ensure accurate, efficient receiving, storage, picking, packing, and shipping.
• Track and reconcile inventory levels within Shopify (or other e-commerce platforms) and the Warehouse Management System.

• Manage import and export operations, including compliance with customs regulations, documentation, and international shipping requirements.
• Procure competitive quotes from international freight forwarders, ocean/air carriers, and customs brokers.
• Build and maintain relationships with international shipping partners and customs agents.
• Coordinate the timely booking and scheduling of international freight shipments.
• Track shipments in transit to ensure on-time arrival and proactively resolve delays or customs holds.
• Verify all required export/import documentation (commercial invoices, packing lists, bills of lading, certificates of origin).

• Oversee inbound and outbound freight operations — scheduling carriers, coordinating with vendors.
• Manage relationships with carriers, suppliers, and 3PL clients.
• Ensure on-time delivery and high order accuracy.
• Resolve shipping exceptions, damaged goods, or customer escalations.

• Supervise warehouse associates, team leads, and/or supervisors.

• Oversee WMS (Warehouse Management System) usage and data integrity.
• Ensure proper documentation and compliance with SOPs.

• Serve as the main point of contact for 3PL customers for operational matters.
• Resolve escalated service issues promptly and professionally.

• Track and approve invoices for transportation and warehouse services.
• Ensure compliance with contracts, service level agreements (SLAs), and regulatory requirements.
• Weekly reporting on progress to goals for shipping and 3PL revenue

• Experience collaborating with cross-functional teams (sales, creative, and product)
• This job description is not intended to cover every single requirement of the job
• The company reserves the right to change job duties at any time.

• AI-forward approach to work
• Well-organized warehouse and accurate inventory
• Consistent and on time shipping of products from our 3PL
• Successful setup and management of a new inventory management system
• Efficient communication with CSM’s on shipment tracking and timing for both domestic and international shipments

• 3–6 years of experience in an operations management role within a product-based business
• Proficiency (intermediate to expert) in Google Workspace (Docs, Sheets, Slides)…