Manager of Customer Service
Job in
Framingham, Middlesex County, Massachusetts, 01701, USA
Listed on 2026-06-20
Listing for:
TJX
Full Time
position Listed on 2026-06-20
Job specializations:
-
Management
Job Description & How to Apply Below
Oversee daily customer service operations; ensure KPIs, service levels, and quality standards are met;
Manage staffing, scheduling, and capacity to meet current needs and anticipate future needs;
Coach and develop team members and support career growth;
Monitor service levels, quality, and customer satisfaction; use data to drive improvements;
Ensure compliance with policies, privacy, and regulatory requirements
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