Learning & Development Strategy Manager- Framingham, MA

Framingham, MA, United States (Remote)

The Learning & Development Strategy Manager serves as a strategic partner to business leaders, stakeholders, and subject matter experts to identify learning needs, define training strategies, and support key business initiatives. This role is responsible for fostering a learning culture within assigned client groups and developing learning solutions that improve performance, support business outcomes, and build capability across US Retail.

The L&D Strategy Manager supports one or more business units, including but not limited to Business Services, Print & Marketing, Tech Services, Merchandising, Field Operations, Human Resources and Retail Sales. In partnership with business leaders, this role helps define learning priorities, align training strategies to business objectives, and support a consistent sales, service, and operational training approach across US Retail.

Working closely with Instructional Design, Facilitation, Leadership Development, HR Operations, Communications, Field Operations, and external partners, the L&D Manager leads the development and execution of learning roadmaps, curriculum plans, communication strategies, learning transfer plans, and performance support resources.

This role partners with stakeholders and SMEs to design the complete learning experience, including business-relevant examples, scenarios, simulations, role plays, job aids, manager guides, assessments, and reinforcement activities. The L&D Manager ensures that each learning solution is aligned to business needs, delivered through the appropriate modality, and supported by a clear implementation and communication plan.

The L&D Strategy Manager also works with the HR Operations/LMS team to ensure learning programs are deployed appropriately within the Learning Management System, assigned to the correct audiences and job codes, and tracked for completion, effectiveness, and business impact. This role is responsible for reporting on learning progress, transfer milestones, and, where applicable, business performance metrics tied to training initiatives.

In addition, the L&D Strategy Manager ensures that performance support tools and resources are available to leaders and associates. This may include manager guides, coaching tools, reinforcement plans, best practice sharing, and resources that support adoption and behavior change after training.

The L&D Strategy Manager may also serve as project lead, coach, advocate, and consultant for various learning and development initiatives, including hard skills training, soft skills training, leadership development, onboarding, certification programs, seminars, and short-term business projects. This role may supervise or provide direction to Instructional Designers, Facilitators, contractors, vendors, or project‑based learning resources.

As the learning landscape continues to evolve, the L&D Strategy Manager is expected to stay current on training trends, learning technologies, vendor solutions, and emerging tools. This includes evaluating and applying AI‑enabled tools where appropriate to support needs analysis, content development, learning personalization, administrative efficiency, evaluation, reporting, and continuous improvement.

Key Responsibilities and Deliverables:

Learning Strategy and Business Partnership

• Partner with business leaders to understand priorities, performance gaps, and capability needs.
• Facilitate annual and ongoing L&D planning conversations with assigned business units.
• Define learning strategies that support business goals, key initiatives, and measurable outcomes.
• Serve as a trusted L&D consultant and indirect member of the supported business unit’s leadership team.
• Attend relevant staff meetings, planning sessions, and business reviews to stay aligned to evolving needs.
• Identify key behaviors, skills, and knowledge required to drive business performance.
• Translate business needs into clear learning objectives, roadmaps, and execution plans.

Curriculum Design and Learning Execution

• Partner with Instructional Designers, Facilitators, SMEs, and business owners to design and implement learning solutions.
• S…