Shift leader, Management

At NAYA, we’re on an exciting journey - growing fast, sharing authentic,
fresh and nutritious Middle Eastern flavors, and building a team that grows
right along with us.
We are looking for experienced, passionate Shift Leaders to grow with us!
At NAYA, your development is our priority — we train, mentor, and promote
from within because we believe our people are the heart of our success. If
you’re a natural leader who loves great food, thrives in a team environment,
and is excited to build your future with a brand on the rise, we want to meet
you!
If you’re ready to lead with heart, inspire others, and be part of something
bigger, NAYA is the place to make it happen.

Reports to:

General Manager
You will love working at NAYA
We believe great people deserve great rewards. NAYA offers a comprehensive
and people-focused benefits package designed to support you at work and
beyond, including:

● Competitive pay to recognize your impact

● Medical, dental, and vision insurance to keep you healthy and thriving

● Commuter benefits to make life easier

● Employee discounts and free NAYA meals — because we believe in
enjoying what we serve

● Growth opportunities at every level — we invest in developing leaders
from within

● More on the way!
At NAYA, you’ll find more than a job — you’ll find a community that values
you, supports your goals, and celebrates your success.
How You’ll Impact
The Shift Leader is responsible for leading the team members in running an
efficient operation, providing excellent customer service, assisting with
day-to-day store operations, maintaining high store standards and conditions,
and fostering a positive environment.

What You’ll Do
Operational Excellence

● Ensure store profitability by driving sales, controlling labor, and
managing cost of goods.

● Oversee preparation and service of all food and beverage items,
ensuring they meet NAYA’s recipes, portioning, and quality standards.

● manage Daily shift schedules to ensure the proper clock in/out times
and adjust schedules where appropriate based on the sales volumes.

● Conduct ordering, monthly inventory, and control stock levels for food,
equipment, and supplies.

● Review and manage daily time punches to address any time clock
issues.

● Control cash and receipts through adherence to cash handling and
reconciliation procedures.

● Complete and submit administrative tasks promptly, including guest
incidents, workers comp claims, manager checklists, cashier/deposit
trackers and communication logs
Leadership & Team Development

● Hire, train, coach, and evaluate team members in conjunction with the
General Manager.

● Lead by example with a guest-first mindset, fostering a positive and
productive environment.

● Conduct pre-shift meetings to communicate expectations, share guest
feedback, and celebrate team successes.

● Ensure staff compliance with labor laws, including FWW guidelines,
and manage meal breaks.

● Resolve conflicts and escalate issues as needed to the General Manager

● Model and uphold HR policies, ensuring team members have access to
available resources.

● Develop team members by training successors and delegating
responsibilities.
Guest Relations & Community Engagement

● Actively engage with guests, building relationships and addressing
complaints with a solutions-focused approach.

● Reacts to and assists with recovery actions or rewards to
negative/positive online reviews to maintain NAYA’s community
reputation

● Promote NAYA’s catering services and assist in taking orders as needed .

● Can execute all catering and third party orders with ease,
understanding the importance of on time delivery.

● Make eye contact, greet guests warmly, and ensure the team upholds
these standards.
Financial & Administrative Responsibilities

● Utilize financial reporting tools to monitor and manage sales, labor, and
other key metrics.

● Perform cash counting, banking/deposit tasks, and manage discounts
and promotions.

● Handle guest incidents and worker’s compensation reports when
necessary.
Additional Skills & Abilities

● Has mastered kitchen operations, COGS and labor management, line
service and throughput

● Handle delivery issues and third-party dispatches promptly and
efficiently.

● Ensure the store is opened and…