Paralegal Manager

• Lead workflow transformation efforts by identifying friction points, repetitive work, and inconsistent practices
• Partner with attorneys, paralegals, technology teams, and firm resources to improve work assignment, completion, and support
• Drive adoption of firm technology and AI tools and embed successful practices into daily workflows
• Evaluate automation, standardization, and knowledge-sharing opportunities
• Build relationships with TIL leaders, partners, associates, and business stakeholders
• Advise on paralegal capabilities, demand, headcount, talent needs, and service enhancement opportunities
• Translate work streams and stakeholder feedback into staffing, training, specialization, and workforce plans
• Lead assigned paralegals and case assistants
• Provide coaching, feedback, performance management, advancement recommendations, and resolution of performance concerns
• Foster continuous learning, knowledge sharing, cross-office collaboration, and team accountability
• Develop training and experiential learning programs
• Strengthen the Litigation Case Assistant program through training, career development, workload optimization, and utilization improvements
• Partner on workforce planning, candidate selection, hiring, and onboarding
• Provide orientation and guidance to new and lateral attorneys
• Oversee staffing and work allocation across offices
• Monitor productivity, demand, and staffing data for capacity and workforce planning
• Share resources and resolve operational issues with the Director and other Paralegal Managers
• Ensure accurate time entry and timecard approval
• Build communities to capture specialized knowledge, share templates and best practices, and reduce knowledge silos
• Track improvement initiatives and use lessons learned to guide future changes

• 5+ years of progressive leadership experience in a large law firm or similarly complex legal services environment
• Demonstrated success managing legal professionals, driving operational change, and improving service delivery
• Bachelor's degree required
• Proven success leading process improvement, workflow optimization, or service delivery initiatives in a legal environment
• Experience driving adoption of legal technology and AI-enabled solutions, such as Legora, Copilot, litigation support platforms, or comparable tools
• Strong project and change management skills
• Ability to use staffing, utilization, demand, and performance data to guide operational and workforce decisions
• Excellent judgment, coaching, communication, and relationship-building skills
• This position is not eligible for overtime

Demonstrates expertise in leading workflow transformation and operational change within a legal environment, leveraging legal technology and AI tools to enhance service delivery and team performance. Proven ability to manage staffing, training, and performance initiatives while fostering collaboration and continuous learning.

• Legal Technology Adoption
• Workflow Optimization
• Process Improvement
• Project Management
• Team Leadership

• Workflow Transformation
• Operational Change Management
• Performance Management
• Data Analysis
• Staffing and Utilization Planning

• Coaching
• Communication
• Relationship Building
• Judgment
• Collaboration

• Legal Services
• Paralegal Management
• Service Delivery
• Knowledge Sharing
• Continuous Learning

• Legora
• Copilot
• Litigation Support Platforms