Community Engagement Specialist

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Full Time Management 19 Concord Street, Framingham, MA, Framingham, MA, US

Summary: Provide coordination of care to members at the Recovery Support Center. Services provided include outreach, education and referral services, acting as a key point person and expert in substance use disorders and substance use services within SMOC and in the broader community.

Why Work for SMOC?

• Paid Time Off:
  All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
• Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and Eye Med Vision Insurance available to full-time employees.
• 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
• Additional voluntary benefits including;
  Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Primary Responsibilities:

• Outreach to treatment programs and other community-based resources to establish contacts for member referral.
• Outreach to other community-based programs, communities, cities and towns, and internally to provide education around substance use resources.
• Outreach to Metro-West DPH offices and other health care providers to collaborate on education in the area.
• Attend appropriate task force meetings in Metro-West area and act as liaison between task force and the agency.
• Serve as a conduit between internal programs and external organizations; assist these providers with referrals for clients to appropriate level of care services, such as inpatient, IOP or Peer Recovery Coach services.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Attend & participate in team meetings as requested and communicate effectively with members and staff in other areas.
• Maintain confidentiality of member, employee and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
• Assist in facility tours of the Center and assist in encouraging membership enrollment.
• Ensure date collection is current and up to date.
• Engage and build relationships with local vendors, set up meetings and Market Anchored in Recovery.
• Attend internal meetings with BSAS, CAPRSS, DPH, and other assigned meetings.
• Network to vendors, help host community events, help host peer member idea events.
• Create marketing flyers, mailings, and social media posts about activities at the Peer Recovery Center.
• Work as a team with other staff, members, and boards.
• Support staff with outreach efforts, volunteer services, and triage services.
• Attend peer field trips with other staff members and community events.
• Provide information and data for grant reporting for BSAS and other grants.
• Other duties as assigned.

Knowledge and Skill Requirements:

• Bachelor's Degree preferred, or a minimum of three years’ experience in Human Services or related field.
• Minimum one-year assessment, advocacy and case management skills.
• Sensitivity to low-income people of diverse backgrounds; excellent listening skills.
• Ability to work independently.
• Good written and…