Dispensary Associate - PT Framingham

Job Summary

The Dispensary Associate is responsible for guiding customers through the cannabis purchasing experience, making informed recommendations based on customer desired outcomes, providing accurate product descriptions, and operating with a high level of accuracy in a fast‑paced environment. Part‑time associates work between 10‑29 hours a week and must have flexibility to work nights and weekends.

• Deliver best‑in‑class customer experience while maintaining operational integrity and compliance throughout the store.
• Guide customers through sales transactions while offering advice and knowledge as needed or requested.
• Ensure the sales floor is stocked, displays and menus are up‑to‑date and accurate, and the store is well maintained.
• Fulfill and pack customer orders and move completed orders from fulfillment areas to the sales floor for pick up.
• Promote a positive, customer‑service–oriented work environment and compliance with established policies and procedures.
• Continuously develop product knowledge to offer customers the most up‑to‑date information and advice.
• Respond to customer inquiries in store, online, and over the phone.
• Accurately use and maintain the point‑of‑sale (POS) system in person and over the phone.
• Handle cash, customer cart management, and ringing of customer transactions accurately.
• Perform accurate and timely data entry of customer information.
• Strive to achieve team and individual performance goals.
• Verify proper paperwork, documentation, and required identification for customers.
• Execute inventory, visual merchandising, marketing, customer service, or other in‑store operations as directed by Store Leadership.
• Report any observed inconsistencies or hazards to Store Leadership.
• Maintain a clean, organized, safe, and inviting store environment.
• Complete store opening and closing checklists.

• Must be at least 21 years of age.
• High school diploma or GED.
• Retail experience preferred; cannabis retail experience a plus.
• Exceptional customer service skills.
• Basic computer skills.
• Experience with cannabis POS software is a plus.
• Positive attitude, team player, and strong work ethic.
• Willing to understand applicable state and local laws and regulations related to the industry, personnel law, safety regulations, municipal codes, and company policies.
• Compliance with all regulatory requirements for working in the cannabis industry.
• Excellent organization and time‑management skills.
• Strong attention to detail.
• Ability to internalize training and follow instructions.
• Clear and effective communication skills.

Employees must stand, walk, sit, use hands to handle objects or controls, reach with hands and arms, balance, stoop, kneel, crouch, or crawl; speak or hear; taste or smell. Employees must occasionally lift or move up to 25 pounds. Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to change focus. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Great perks such as flexible schedules, sick time, a generous employee discount, and swag.

Rubino, LLC and its subsidiaries is an equal opportunity employer and celebrates differences in all populations. The company does not discriminate in its hiring practices based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.