Retail Store Supervisor Worcester Rd Framingham, MA

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in‑house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement‑free place to shop for anyone at any point on their cannabis journey.

At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move into.

The Sunnyside™ Retail Store Supervisor will support day‑to‑day operations of the dispensary in accordance with state law and company standards. This position will help to direct workflow of the staff, regularly perform store opening and closing procedures, and manage customer escalations for recreational, medicinal, and caregiver customers. The Supervisor will reinforce team culture and act as an ambassador of the company’s mission to normalize, professionalize, and revolutionize cannabis.

• Experience leading a team of hourly members; skills include onboarding, training, coaching, and providing feedback.
• Knowledge of retail business fundamentals, including inventory management, opening/closing procedures, setting daily work assignments, facilitating operational workflows, and driving sales goals.
• Elevated skills in decision making, active listening, and problem solving.
• Advanced cannabis product knowledge and industry compliance standards.
• Experience in a dynamic role that combines problem solving, teamwork, technical skills, and customer service.

• Perform store opening and closing procedures, including register preparation, morning and closing inventory, inventory reconciliation, and reporting.
• Facilitate training and onboarding of Lead Wellness Advisors and Wellness Advisors, including coaching on selling and cross‑selling techniques.
• Respond to employee questions, concerns, or suggestions, and communicate team resource requirements to management.
• Provide real‑time coaching and feedback, document and elevate all employee relations issues in a timely manner.
• Direct the workflow of the team by creating morning rosters, break sheets, and delegating daily responsibilities.
• Ensure team accountability to compliance with all company policies, procedures, state, and local laws.
• Manage escalated customer concerns and respond to complex or nonstandard product questions.
• Investigate cash, POS, or product discrepancies and record or elevate appropriately.
• Troubleshoot technical issues or glitches in the POS system.
• Verify inventory counts and cash deposit totals; reconcile any discrepancies.
• Maintain inventory of marketing assets including fliers, merchandise, and promotional materials.
• Maintain a clean and safe environment for employees and customers; must be able to lift, carry, and balance up to 50 lbs (100 lbs with assistance).
• Ability to walk or stand for extended periods of time.

• High School Diploma or equivalent.
• 3–5 years of experience in customer service.
• 1+ year of experience leading or mentoring a team; cannabis experience preferred.
• Demonstrated ability to learn and apply technical and product‑related information in a professional consultative manner.
• Excellent communication, interpersonal, and persuasive skills.

Cresco Labs offers a robust benefits package including major medical, dental, and vision insurance; a 401(k) match program; FSA/HSA programs; LTD/STD options; life insurance and AD&D; paid holidays and paid time off; discretionary bonuses; stock options; and an employee discount program. Benefits eligibility may vary by full‑time/part‑time status, location, or position.

Pay Range: $21.50 – $21.50 per hour (USD). Additional compensation may be based on experience, performance, and market data.

• Must be 21 years of age or older.
• Must comply with all legal or company regulations for working in the cannabis industry.
• No visa sponsorship will be offered for this role. Applicants must be legally authorized to work in the United States permanently.

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.