Client Partner — Retail

Locations:
Atlanta, GA | Norfolk, VA | Nashville, TN | Framingham, MA (on-site / hybrid by location)

As Client Partner you will own the growth strategy and financial performance of a retail account portfolio end to end. You will build trusted relationships at the CXO level, identify and convert new business areas and service lines, and lead the full sales lifecycle from pipeline development through total contract value closure. You will partner with alliance partners on joint pipeline creation, work across internal horizontals for account planning and revenue growth, and lead delivery governance and continuous customer engagement.

The role also carries team management and talent development responsibility.

• Own the P&L and growth strategy for a retail account portfolio.
• Develop strategic pipeline and drive total contract value closure through proactive deal generation and large-deal management.
• Build and manage CXO-level relationships and broader business stakeholder engagement.
• Identify new business areas, new service lines, and lead generation across the account.
• Co-create joint pipeline with alliance partners.
• Lead delivery governance, stakeholder feedback loops, and continuous customer engagement.
• Prepare, plan, and execute sales and marketing plans for the account.
• Manage and develop the account team, and coordinate with horizontals for joint planning and revenue growth.

• Proven customer-facing experience carrying responsibility for revenue growth and services expansion.
• Demonstrated retail domain knowledge and functional understanding of the retail industry.
• Track record of P&L ownership and account-level financial management.
• Experience leading large RFP responses and managing large, complex deals.
• Strong understanding of Agile and Dev Ops ways of working.
• Strong communication, negotiation, contract management, and stakeholder management skills.
• Bachelor's degree or equivalent.

• This is not a delivery or program management role; it is a growth and relationship‑ownership role with a carried number.
• This is not a pure account‑maintenance or farming seat with no new‑business expectation; you are accountable for opening new service lines and closing new revenue.
• This is not an entry or mid‑level sales role; CXO‑level engagement and P&L ownership are core, not aspirational.
• This is not a fit for candidates without genuine retail industry domain experience.
• This is not a remote‑anywhere role; each opening is tied to its named metro.

• Account management and client relationship management
• P&L management
• Business development and revenue growth
• Large‑deal and RFP management
• Retail industry domain
• CXO and executive stakeholder engagement
• Sales lifecycle and pipeline management
• Negotiation and contract management
• Agile and Dev Ops fluency
• Team leadership and talent development