Sales Support Specialist Job in Framingham, MA

Sales Support Specialist

We are looking for a Sales Support Specialist to provide dependable operational and administrative support for a fast-paced sales organization in the Framingham, Massachusetts area. This role works closely with sales representatives, customers, and manufacturer partners to keep programs organized, materials current, and communications flowing smoothly. The ideal candidate is highly detail-oriented, comfortable managing multiple priorities, and confident working across retail or consumer packaged goods environments.

Responsibilities:

• Act as the central point of coordination for the grocery sales team, ensuring day-to-day requests, updates, and administrative tasks are handled efficiently.
• Organize recurring sales meetings and conference calls, including scheduling, materials preparation, and follow-up communication.
• Manage product sample requests and maintain the timely distribution of supporting sales collateral such as item forms, reports, and presentation materials.
• Prepare clear documents and reporting for customer meetings, business reviews, and seasonal selling initiatives.
• Maintain shared sales resources and distribute routine updates, client information, and other communications to internal and external stakeholders.
• Oversee promotional activity within manufacturer and customer portals, including offer setup, tracking, and related documentation.
• Support forecasting, trade fund tracking, and deduction follow-up to help maintain accurate promotional and financial records.
• Set up new items and promotional programs in retailer systems while keeping customer data, planogram files, and merchandising resources up to date.
• Partner with internal teams across regional offices to resolve issues, improve workflows, and strengthen overall support for sales initiatives.