Enterprise Security Operations Center Supervisor

Enterprise Security Operations Center Supervisor

Our digital solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners and deliver reliable, customer-centric technology services

The Enterprise Security Operations Center (ESOC) serves as the central hub for protecting Staples' people, facilities, assets, and business operations. Our team monitors and responds to security events across North America, supports crisis management and business continuity efforts, and partners with leaders throughout the organization to help ensure a safe, secure, and resilient workplace.

The Enterprise Security Operations Center Supervisor leads the day-to-day operations of the Enterprise Security Operations Center. In this role, you will supervise a team of security professionals, oversee physical security technologies and processes, and serve as an escalation point for complex security incidents and emergency situations.

You will help execute operational plans, maintain compliance with security standards, support executive protection and crisis management initiatives, and identify opportunities to continuously improve Staples’ security capabilities. This is an opportunity to make a meaningful impact by helping protect our people, facilities, and business operations across North America.

• Supervise daily Enterprise Security Operations Center activities, including continuous monitoring, incident detection, threat assessment, and timely response to security events.
• Lead the investigation, escalation, resolution, and documentation of physical security incidents, access control issues, workplace safety concerns, and emergency situations.
• Lead, coach, and develop a team of security professionals while maintaining appropriate staffing coverage for a 24/7 operation.
• Manage and optimize physical security systems, including CCTV, access control, alarm monitoring, mass notification, and related security technologies.
• Develop, maintain, and enforce security procedures, response protocols, compliance standards, and operational best practices.
• Conduct risk assessments, identify vulnerabilities, and implement mitigation strategies to reduce enterprise security risk.
• Coordinate with internal stakeholders, law enforcement, emergency responders, security vendors, and other external partners during incidents and investigations.
• Support executive protection, crisis management, emergency preparedness, business continuity, and enterprise risk management initiatives.
• Monitor operational performance, conduct post-incident reviews, and recommend process and technology improvements.
• Prepare and deliver incident reports, executive briefings, intelligence summaries, and operational recommendations.
• Identify opportunities to streamline, automate, and standardize security operations and procedures.
• Support the implementation of new security technologies, programs, and organizational change initiatives.

• Strong leadership and team development capabilities.
• Excellent written and verbal communication skills.
• Ability to write, review, and present intelligence briefs, incident summaries, and operational recommendations to leadership.
• Critical thinking, analytical problem-solving, and sound decision-making abilities.
• Ability to remain calm, focused, and effective during high-pressure situations and crisis events.
• Strong collaboration, relationship-building, and stakeholder management skills.
• Excellent organizational,…