Field Technician Lead

Field Technician Lead – Compugen Systems Inc. Massachusetts Full-Time | Non-Exempt | Travel Required/ overnight shift About Compugen Systems, Inc.

Compugen Systems Inc. is a technology enablement partner focused on delivering exceptional customer experiences. Our service philosophy is grounded in people-first principles, strong execution, and a commitment to continuous improvement. We help our clients build and sustain modern, scalable, and secure IT environments from coast to coast.

We are expanding our U.S. technical services team and are seeking a skilled and proactive Field Technician Lead to support major installation and deployment initiatives in a retail environment across Massachusetts and Texas.

The Field Technician Lead plays a critical hands-on role in orchestrating onsite installation activities, supporting implementation teams, and ensuring that technical work is executed to the highest quality standards. This role requires strong communication skills, an ability to lead others through complex cutovers, and a passion for accuracy, documentation, and customer partnership in a retail environment.

You will act as the point person during overnight cutovers, guide technicians, validate completed work, and maintain consistent alignment with customer requirements and Compugen’s delivery expectations.

• Serve as the primary point of contact for implementation teams during overnight cutovers, establishing status checkpoints and coordinating workflow.
• Build strong relationships with internal stakeholders, technicians, and customer store management.
• Support and mentor technicians, ensuring they understand project scope, requirements, and quality expectations.
• Host briefing meetings and provide ongoing communication to project and delivery management.

• Review and validate work completed before releasing teams from the site.
• Develop and maintain knowledge articles and equipment standards within customer IT systems.
• Ensure accurate documentation and execution of site surveys, including photos, cabling details, and equipment status.
• Review material picklists and confirm equipment arrival and secure storage.
• Provide project verification and sign-off on daily/weekly installation checklists.
• Support onsite installations across IT, cabling, POS, CCTV, AV, retail equipment, and low-voltage wiring.
• Apply strong troubleshooting capabilities and identify opportunities for continuous improvement and operational efficiency.

• Travel to customer locations within assigned in state territory as required for project work. Also, may be required to travel outside defined area.

• A+ Certification required
• Strong knowledge of data, audio, and phone cabling standards; experience working on ladders/lifts
• Experience in retail environments highly preferred
• Excellent technical, diagnostic, and problem-solving skills
• Strong leadership, communication, and interpersonal abilities
• Ability to build relationships with technicians, project teams, and customers
• High accountability, reliability, and attention to detail

• People-first culture with a focus on collaboration, integrity, and growth
• Opportunities to work on meaningful nationwide technical deployment projects
• Competitive compensation and benefits
• An award-winning workplace recognized as Great Place to Work for three consecutive years
• A chance to grow your skills in a supportive, team-centered technical environment

** Reliable transportation is required. Will need to travel to other states as needed by air on case by case basis.

• Greater Boston / Massachusetts Region

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law.