Human Services Coordinator

Human Services Coordinator I (260002FM)

Department of Developmental Services (DDS) – Middlesex West Area Office (Framingham, MA)

The Human Services Coordinator I (HSC I) is the primary contact for individuals and families served by the Department. The role involves building collaborative partnerships with families, guardians, provider agencies, and other stakeholders; coordinating the development of Individual Service Plans (ISP); and monitoring service implementation for DDS funded residential, day and support program providers.

• Coordinate and facilitate the development of Individual Service Plans (ISP) for caseload.
• Monitor service implementation from DDS funded providers to ensure individuals receive appropriate services.
• Arrange and coordinate Department of Developmental Services funded and generic support services as needed.
• Maintain communication and outreach with community services and other state agencies.
• Monitor safety and well‑being of assigned individuals.
• Provide advocacy in human, civil and legal rights.
• Facilitate team meetings and monitor follow‑through on team recommendations while maintaining accurate records.
• Maintain regular contact with individuals, service providers and families.
• Arrange and/or provide crisis intervention as needed; assess needs and recommend follow‑up planning.

• Children’s Service Coordinator (CSC):
  Coordinate services for DDS‑eligible children (ages 3‑22) and their families, including general community supports, SPED process support, and referrals.
• Self‑Direction Service Coordinator
  :
  Support participants in the Participant Directed Program with budgeting, recruiting, hiring, and payroll issues.
• Autism Service Coordinator (ASD SC):
  Facilitate services and supports for autistic adults without intellectual disability, collaborating with other state agencies as needed.
• Adult Service Coordinator
  :
  Identify and access needed supports for adults, manage waiver eligibility, and conduct regular visits to service settings.
• Transition Service Coordinator
  :
  Manage the transition (Chapter 688 / Turning 22) process for young adults leaving special education, coordinating with local school authorities.

• Experience facilitating groups and functioning effectively as a team member.
• Knowledge and skill in developing and implementing educational and Individual Support Plans (ISP).
• Knowledge of the developmental disabilities field.
• Strong verbal and written communication skills.
• Effective organization, planning, and prioritizing of work.
• Professional interaction with the public, including client service.

• At least 3 years of full‑time or equivalent part‑time professional experience in human services, social work, or related field.
• Or a combination of experience and education as follows:
  • Two (2) years of experience may be substituted by a Bachelor’s degree or higher.
  • For qualified intellectual disabled professionals, a bachelor’s degree or higher in social work, psychology, sociology, counseling, rehabilitation, nursing, or related fields is required.
• Travel may be required; candidates using a motor vehicle must hold a valid driver’s license at the class level specific to assignment.

• Full‑time, 37.5 hour position (Shift: 8:45 am – 5:00 pm).
• Days off:
  Saturday and Sunday.
• Flexibility required to meet area office needs.
• Salary range: $68,435.12 – $93,470.00 yearly.
• Potentially eligible for a hybrid work schedule.
• Salary placement determined by experience, education, and internal compensation structure (subject to collective bargaining agreement).

DDS serves over 43,000 individuals with intellectual and developmental disabilities, including Autism Spectrum Disorder, across Massachusetts, managing $3 billion in public funds and employing approximately 5,500 staff.

Comprehensive benefits package upheld by the Commonwealth. Equal Opportunity and affirmative action employer: females, minorities, veterans, persons with disabilities strongly encouraged to apply. The Commonwealth does not discriminate on protected bases; BIPOC employees are encouraged to apply if qualified.

For questions regarding this requisition, contact Executive Office of Health and Human Services Human Resources: 1‑800‑510‑4122 Ext. #4.

Technical help with Net Care: 617‑979‑8500.

Rainy? Transition to hybrid schedule contact:
Diversity Officer / ADA Coordinator Christina Hyppolite, Christina.

R.Hyppolite, 857‑283‑5830.

United States-Massachusetts-Framingham-300 Howard Street, Framingham, MA.

Primary

Location:

United States-Massachusetts-Framingham-300 Howard Street.

Confidential:
No.

Bargaining Unit: 08-SEIU-Local 509 – Social/Rehabilitation.