School Transportation Dispatcher

School Transportation Dispatcher

Framingham Public Schools Department of Transportation – Framingham, Massachusetts. Position open until filled.

Job : 5711063

Final date to receive applications: Posted until filled

Re-Posted: May 21, 2026 4:00 AM (UTC)

Starting Date: Immediately

Salary: $25.31 to $28.31 Per Hour

The School Transportation Dispatcher ensures continuous and effective two‑way radio communication with transportation staff to facilitate safe and efficient district‑wide travel. The role serves as a critical point of contact for the public, staff, and administration, maintaining detailed daily event logs and supporting the coordination of home‑to‑school routes, field trips, and athletic events. Success in this role requires strong organizational skills, the ability to remain composed under pressure, and a commitment to providing high‑quality service to students, families, and the Framingham community.

Framingham Public Schools is committed to excellence for all students and to creating a workforce that reflects our community’s rich racial, linguistic, and cultural diversity. Guided by our mission to empower free‑thinking, responsible citizens, we value inclusion, equity, and cultural responsiveness in all we do.

• Not Applicable

• Educational Requirement: High School Diploma or equivalent required;
  Associate’s or Bachelor’s degree preferred.
• Professional
  
  Experience:
  
  Previous experience in dispatching, logistics, or transportation operations preferred.
• Language Proficiency: Bilingual proficiency in Spanish and/or Portuguese is preferred.

• Communication: Strong oral and written communication skills; ability to present information clearly and respond effectively to questions from district staff, school administrators, the School Committee, and the broader community.
• Analytical Problem Solving: Sound reasoning and problem‑solving skills to evaluate district‑wide information, define problems, collect data, establish facts, draw valid conclusions, and recommend appropriate policies, procedures, or courses of action.
• Strategic Planning & Evidence‑Based Practice: Capacity to read, analyze, and interpret professional literature, technical procedures, and governmental regulations to inform district‑level policies, operational decisions, and strategic planning.
• Relationship Building &
  
  Collaboration:
  
  Ability to establish and maintain positive, effective cross‑departmental working relationships with school leaders, district staff, community partners, and vendors.
• Cultural Proficiency: Demonstrated cultural proficiency and competence in fostering an equitable and inclusive district environment for all staff, students, and families.
• Reliability, Professionalism & Composure: Maintain regular, predictable, and punctual attendance to ensure consistent district operations. Exhibit professionalism and composure in responding to unpredictable or high‑stakes situations, maintaining a proactive and solution‑focused approach.
• Organization & Time Management: Strong organizational and project‑management skills to work independently. Ability to monitor multiple radio frequencies, answer phone lines, and update digital logs simultaneously without compromising accuracy.
• Data‑Driven Decision Making: Ability to use complex data sets effectively to inform resource allocation, policy development, and continuous improvement efforts across the district.
• Technology Proficiency: Proficiency in using specialized transportation software (e.g., GPS tracking, routing systems) alongside standard office suites like Google Workspace.
• Compliance & Confidentiality: Commitment to performing all duties in compliance with state and federal laws, Framingham Public Schools policies, and collective bargaining agreements. Ability to maintain strict confidentiality of sensitive personnel, legal, financial, and student information.
• Composure & Crisis Management: Ability to maintain a calm, professional demeanor during high‑stress situations, such as traffic accidents, vehicle breakdowns, or inclement weather emergencies.
• Geographic Proficiency: In‑depth…