Community Impact Coordinator​/Resident Services; Part-Time

About Us

POAH Communities is a mission-driven organization managing over 13,000 affordable housing apartments. As part of the Preservation of Affordable Housing, Inc. family, our team of 500+ professionals believes that quality housing management goes beyond providing safe, comfortable homes; it is about creating environments where residents can thrive. Our commitment to excellence in affordable housing management serves as a foundation for resident success and community empowerment.

POAH Communities is seeking a highly qualified individual to serve as a Part‑time Community Impact Coordinator. The Coordinator will act as a liaison between the residents of our apartments and the POAH Communities Community Impact department. Tribune Apartments is a 53‑unit affordable housing development located in the vibrant Irving Square Historic District of South Framingham, only one block from Town Hall.

The complex consists of two historic, attached buildings: the Tribune Building, constructed in 1890 to house the weekly Framingham Tribune newspaper, and the Victory Building, built in the early 1900s. In 1982, the 4‑story property was converted to its current use as affordable housing for elderly, handicapped and disabled households.

Tribune Apartments: https://(Use the "Apply for this Job" box below).-apartments

Reporting to the Property Manager, the Community Impact Coordinator will be responsible for assisting and supporting residents in the following ways:

• Assess the needs of residents and families by administering an annual resident survey
• Develop and implement supportive service programming in collaboration with residents, site staff & management and local community service providers
• Coordinate the delivery of services with local human service providers
• Identify promising programs or opportunities for youth and families in the community, such as health workshops, benefits enrollment, meal delivery programs, community building activities, and more
• Maintain all necessary information regarding services to residents in a confidential manner following the regulatory guidance provided by HUD
• Establish program targets, track and measure progress; analyze and use outcomes data as the basis for continuous program improvement and report program outcomes to internal and external stakeholders
• Effectively communicate with residents by newsletter, flyer, bulletin board, etc., to ensure residents are informed of available resources and programs
• Remain updated on Fair Housing, EIV, ADA, mandated reporting and other pertinent HUD rules and regulations and lease, house rules and related documents governing tenant residency at the assigned community
• Attend all required meetings and prepare and participate in additional and/or special projects as required by the Property Manager

Qualified candidates will ideally have:

• Minimum of three years prior experience in resident or social service programs (preferably in affordable housing)
• Bilingual in Spanish
• Ability to work with and motivate diverse resident populations
• Basic proficiency in the use of computers including Word and Excel
• Demonstrated time‑management and proven organizational skills
• Resident Coordinator certification is a plus
• College degree ideally focused in social work, urban planning, public health, human services, or community development is a plus

• Health & Wellness:
  Medical, dental, and vision insurance; wellness programming including monthly webinars and medical insurance discounts
• Financial: 401(k) with up to 4% company match; FSA options for healthcare, dependent care, and commuting; life & AD&D insurance; free financial coaching
• Time Off: 15 days of PTO (increases with tenure), 2 personal days, and 11 paid holidays annually
• Paid Leave: 12 weeks parental leave, bereavement, jury duty, voting leave
• Incentives:
  
  Employee referral bonus, suggestion rewards, employee recognition programming
• Professional development: tuition reimbursement, mentorship program, ongoing training and learning sessions, professional certifications

Our salary structure is competitive and reflects individual experience.

POAH Communities embraces equal opportunity employment and values workforce diversity. For additional details, please visit our website at