Program Coordinator, Family Self Sufficiency

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Full Time Professional 7 Bishop Street, Framingham, MA, Framingham, MA, US

Salary Range: $24.00 to $25.00 Hourly

Summary: The Family Self Sufficiency (FSS) Program Coordinator is responsible for recruiting eligible participants who hold a federal mobile Section 8 voucher and provide them with case management and home‑buying counseling with the ultimate goal of preparing them to purchase a permanent home.

• Paid Time Off:
  All full‑time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
• Employer‑paid Life Insurance & AD&D and Long‑Term Disability for full‑time employees.
• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost‑sharing program, Dental Plans with Orthodontic Coverage, and Eye Med Vision Insurance available to full‑time employees.
• 403(B) Retirement Plan with a company match starting on day one for all full‑time and part‑time employees.
• Additional voluntary benefits including Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short‑Term Disability.
• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

• Create and distribute outreach materials to Section 8 tenants for recruitment and enrollment purposes in collaboration with the FSS Program Manager and the Supporting Neighborhood Opportunity Mobility Specialist.
• Conduct intake assessments to assist participants in creating realistic short‑ and long‑term goals related to higher education, employment opportunities, financial literacy, and home ownership.
• Develop service plans that reflect participants’ goals, including education, training and employment goals, working closely with participants to identify strengths and develop strategies to address barriers.
• Maintain a caseload of approximately 50‑60 participants and provide ongoing case management for up to five years.
• Monitor participant progress toward service plans, make modifications accordingly, and make referrals to internal and external resources as appropriate.
• Maintain confidentiality and personal boundaries while engaging participants in a respectful manner.
• Review client files, calculate escrow, and monitor monthly escrow transactions.
• Coordinate with the Division Analyst to reconcile monthly escrow and ensure all activity—including payments, disbursements, interest, and forfeitures—is tracked.
• Generate FSS addendums for enrollment, exits, and progress reports and collaborate with the Program Support Coordinator to submit accurate entries to the Inventory Management System (IMS/PIC) monthly.
• Collaborate with the Lead Program Representative to calculate escrow based on reported interim and annual changes in household income and rent shares.
• Produce monthly, quarterly, and annual reports related to FSS participant benchmarks and escrow.
• Accompany participants on home‑purchasing activities such as open houses and home improvement workshops.
• Innovate and lead meetings and workshops on home ownership topics, including financial literacy, real estate, home purchasing, lending, and home improvement.
• Identify community partners in relevant fields to provide site‑based and in‑house educational workshops on the home‑buying process.
• Provide comprehensive home‑buying counseling in accordance with HUD regulations.
• Maintain accurate records of matched savings or escrow accounts for each participant, review and approve interim disbursement requests, and process payments in a timely manner.
• Compose monthly and/or quarterly newsletters to communicate with current participants and market the FSS Home Ownership program to prospective participants within the SMOC Section 8 portfolio.
• Track and monitor match savings and escrow for reporting purposes and compile data for quarterly and annual reports.
• Summarize participant experiences…