Case Manager, Resident Support

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Full Time Professional 7 Bishop Street, Framingham, MA, Framingham, MA, US

Summary: Working as part of the regional team, provide brief assessment, information and referral opportunities to assigned residents who need short-term or limited supportive services to maintain their housing placement and enhance self-sufficiency. Provide case management services to assigned clients residing in supportive (sober) and permanent housing including completion of Individualized Service Plans (ISP). On-call and after-hour coverage will be required.

Why Work for SMOC?

• Paid Time Off:
  All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
• Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and Eye Med Vision Insurance available to full-time employees.
• 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
• Additional voluntary benefits including;
  Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Primary Responsibilities:

• Provide triage case management services for clients residing in assigned properties, including assessment, referrals and service linkages based on identified needs.
• Conduct time limited follow up and support as the client accesses the new services and initiates action plans for change.
• Establish an Individualized Service Plan with required individuals and as needed.
• Provide related information and referrals to community based resources including Fuel Assistance, Food Stamps, food pantries, and other services that can assist the client in the maintenance of sustainable housing.
• Participate fully as part of the Opportunity Center team, attending all team meetings and participate in service planning discussions and decision-making.
• Work with each tenant to identify the problem area in a non-judgmental way and help identify strategies to address the problem behavior or need area.
• Support tenants in financial literacy and planning through educational workshops and information/referral.
• Maintain up to date case notes, telephone contact log and referrals to community based services. Enter all client data into the required database(s) on a daily basis.
• Under the supervision of the Supportive Service Manager, work collaboratively with the Property Managers and management team to effectively coordinate service delivery among the various properties.
• Assist the Property Manager, to ensure operational readiness for new properties.
• Partnering with the Property Manager, ensure that all necessary funder and other reports are completed and submitted in a timely manner.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
• Other duties as assigned.

Knowledge and Skill Requirements:

• Ba…