Case Manager, Supportive Services

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Professional 7 Bishop Street, Framingham, MA, Framingham, MA, US

30+ days ago Requisition

Summary:

Provide case management services to participants in a program serving episodically homeless individuals with relapse histories. Case Management includes initial and ongoing assessment with regular follow up and referrals/linkages to community-based services. Perform home visits & provide group facilitation.

Why Work for SMOC?

• Paid Time Off:
  All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
• Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and Eye Med Vision Insurance available to full-time employees.
• 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
• Additional voluntary benefits including;
  Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Primary Responsibilities:

• Ensure adherence to policies and protocols for programs serving chronically homeless individuals, including guidelines for meals, curfews, meeting attendance, client transportation to appointments, etc.
• Develop regular program schedule including activities, meetings, meals, etc. Access external resources as appropriate including guest speakers, etc.
• Ensure all participants meet the HUD requirements for entry into the program and that all required documentation is included in the client file.
• Conduct initial service needs assessment with all clients entering the program. Develop Individual Service Plan with each participant within three days of entry into the program.
• Work closely with Shelter Staff, Relapse Prevention Managers and Sober Housing staff to identify new program participants.
• Maintain daily contact with clients actively involved in the program.
• Establish and maintain regular contact schedule with all participants for a period of at least 24 months.
• Maintain appropriate files and case notes for each participant.
• Ensure accurate statistical data is maintained and reported monthly.
• Outreach to treatment programs and other community-based resources to establish contacts for client referral; keep detailed log of all referrals made.

• Provide crisis intervention (24-hour cell phone coverage).
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
• Other duties as assigned.

Knowledge and Skill Requirements:

• Bachelor’s Degree in related field. May be substituted with a minimum of 5 years working with the target population.
• Substance abuse experience required.
• Excellent interpersonal and organizational skills.
• Previous experience with group facilitation preferred.

Organizational Relationship:
Directly reports to Program Manager. Direct reports of this position are none.

Physical Requirement:

• A…