Supervisor, Ground Operations

About Veho

Veho’s mission is to power the future of commerce by making shopping, shipping and returns seamless for everyone. We are building a modern, end‑to‑end logistics infrastructure designed entirely for the ever‑evolving needs of e‑commerce brands and everyday consumers. Powered by next‑generation technology and a vertically integrated supply chain, Veho gives brands and their customers unprecedented control over their deliveries and removes the pain from the e‑commerce post‑purchase experience.

We make delivery the extension of the brand and leverage it to create deeper loyalty and trust between brands and their customers, driving customer retention and lifetime value. Our client list includes leading consumer brands such as Hello Fresh, Zara, Macy’s, Sephora, and more.

$80,000 - $85,000 annually. The pay range is subject to the discretion of the Company. Additionally, Veho offers a competitive equity package, comprehensive medical, dental, and vision coverage as well as other benefits such as 401k and unlimited PTO for exempt level roles.

Thursday – Sunday 4:00 am ➜ 4:00 pm. Veho’s operating hours vary and are based on the needs of the operation. Warehouses typically have first, second, and third shifts, and schedules are subject to change at the discretion of the company and to changes in business needs. Warehouse leadership is expected to be onsite during their scheduled shift and may work off‑site occasionally on manager discretion.

Specific expectations should be discussed with your manager.

As a Ground Operations Supervisor, you are a hands‑on leader working day‑to‑day with our Warehouse Associates and Leads. You will oversee staff development, including coaching on the skills necessary for success and preparing them for future roles. You will set a standard of operational excellence and ensure team success through values‑based leadership. Additionally, you will manage the accuracy of reports, scheduling, cross‑functional communication, and the efficient processing of sort and launch packages while adhering to safety standards.

• Thrive in a fast‑paced environment that demands quick thinking and physical agility, embracing challenging work with enthusiasm and resilience.
• Plan and prioritize team and business initiatives, navigate technology platforms, manage operational and logistical challenges, and drive continuous improvement with identified milestones.
• Assess operational needs swiftly and work cross‑functionally to orchestrate seamless operations, prioritizing safety and driving success.
• Operate effectively in an ever‑changing environment to ensure on‑time delivery and exceed expectations of customers, clients, crowdsourced drivers, and employees.
• Effectively schedule shifts that align with business needs based on operational hours and projected volume.
• Act as a hands‑on leader with the ability to coach, train, and develop team members.
• Demonstrate a high level of teamwork, partnering cross‑functionally to ensure a successful operation and organization as a whole.

• Minimum of 1 year of previous management experience in logistics, operations, or a related field (preferred).
• Proficient in technology platforms and tools relevant to logistics operations.
• Strong problem‑solving skills and attention to detail, thriving in a fast‑paced, physically demanding environment.
• Commitment to delivering exceptional experiences to team members and driver partners.
• Willingness to complete a comprehensive background check.
• Willingness to work flexible hours, including nights, holidays, and weekends, as required by operational needs.

• Standing for the duration of the shift.
• Moving boxes up and down, including frequent bending.
• Possibility of lifting and carrying up to 50 pounds on a regular basis.
• Ability to work in hot or cold temperatures.
• Ability to work in an environment with loud noise and fumes.
• Minimal travel required.

Veho is a growth company that looks for team members to grow with it. Every Veho teammate shares one galvanizing mission: driving commerce forward with a customer‑centric delivery and returns experience that’s built for the modern era. We are deeply value‑driven and care tremendously about investing in our high‑performers.

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