Customer Service Agent

Customer Service Agent

Frankfort, IL / Hybrid

1st Shift – Monday to Friday, 8:00 a.m. – 4:30 p.m.

Rate of Pay: $24.00‑$26.00/hr based on experience

H.B. Fuller is seeking a Customer Service Agent to support order management and client communication. This role ensures accurate processing of customer requests and timely issue resolution. The position contributes to a positive customer experience through responsiveness and attention to detail.

• Process customer orders accurately in internal systems
• Respond to customer inquiries via phone and email
• Track and communicate order status and delivery updates
• Resolve billing, shipping, and product issues
• Maintain customer records and documentation
• Collaborate with sales, logistics, and production teams
• Monitor service metrics and follow established procedures
• Ensure compliance with company policies and safety standards

• High school diploma or equivalent
• 1+ year customer service or administrative experience
• Proficiency in Microsoft Office and data entry systems
• Strong written and verbal communication skills
• Authorization to work in the U.S.

• Associate or bachelor’s degree
• Experience in manufacturing or supply chain environments
• Familiarity with ERP/CRM systems (e.g., SAP)
• Bilingual communication skills

Pay is based on several factors including but not limited to education, work experience, certifications, and geographic location. The salary for this role is $24.00‑$26.00/hr based on experience.

In addition to your salary, H.B. Fuller offers employees a competitive total rewards package including comprehensive benefits, incentive and recognition programs, health and wellness benefits, 401(k) contributions, paid time off, and paid holidays. Eligibility may vary.

H.B. Fuller is an Equal Employment Opportunity employer and proud to have created a collaborative culture where employees around the world are seen, heard, and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or marital status or status as a protected veteran, or any other legally protected classification.

H.B. Fuller does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms. To conduct business with H.B. Fuller, a written service agreement must be executed by Human Resources prior to submitting any information relating to a potential candidate. Without a signed service agreement, H.B. Fuller shall not be obligated for payment of any fee or compensation.