Treasury Management Support Specialist

Description

* Location specifics can be discussed with Hiring Manager*

Perform various tasks associated with Treasury Management (TM) products and services. Provides operational support to the TM Operations & Product Manager and customer service support to TM Sales Officer, Relationship Managers, and TM Customers

• Accountable for onboarding & continued maintenance/requests of all TM customers.
• Setup products/services (including account analysis)
• Maintain customer files and prepare new legal agreements/contracts for online banking customers.
• Provide customer service related to temporary limit increases on TM service transactions.
• Research, compile data and prepare periodic reviews for TM customers.
• Archive and index completed forms into image system.
• Accountable for the opening of new business deposit accounts for TM customers.
• Includes check, deposit tickets & endorsement stamp ordering and other new account related tasks.
• Process various banking transactions for TM customers such as funds transfer, deposits, wire transfers, debit card increases, stop payments, etc.
• Handle incoming telephone support for TM customers
• Hardware installation for Remote Deposit Capture and ongoing support for TM customers

• Prepare and review various monthly and quarterly reports.

• Provide back-up to Merchant Services.
• Explain bank services and charges to customers.

• Is dedicated to meeting the expectations and requirements of internal and external customers
• Gets first-hand customer information and uses it for improvements in products and services
• Acts with customers in mind
• Establishes and maintains effective relationships with customers and gains their trust and respect

• Is widely trusted
• Is seen as a direct, truthful individual
• Can present the unvarnished truth in an appropriate and helpful manner
• Keeps confidences
• Admits mistakes
• Doesn't misrepresent him/herself for personal gain

• Uses rigorous logic and methods to solve difficult problems with effective solutions
• Probes all fruitful sources for answers
• Can see hidden problems
• Is excellent at honest analysis
• Looks beyond the obvious and doesn't stop at the first answers

• Uses his/her time effectively and efficiently
• Values time
• Concentrates his/her efforts on the more important priorities
• Gets more done in less time than others
• Can attend to a broader range of activities

• Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure
• Able to make a quick decision