IT Site Support

Select how often (in days) to receive an alert:

At Tenneco, we don't follow industry standards; we set them, and we don't settle for being best-in-class because we hustle to be better than best-in-class. Whether it's our Core Values - radical candor, simplify, organizational velocity, tenacious execution and win - or our Get Stuff Done (GSD) mindset, we're determined to become the most trusted partner and best manufacturer and distributor to the transportation industry.

How do we make it happen?

Through the Tenneco Way. Fueled by our Core Values, a winning mindset and a relentless commitment to excellence, the Tenneco Way is how we win. It's what keeps Team Tenneco bold, driven, and unapologetically focused on pushing past limits and redefining success.

Here, you'll work alongside a team of relentless problem-solvers who are committed to making a tangible impact. If you're ready to break boundaries, deliver results, and enjoy the ride along the way, you'll thrive here.

This position is responsible for providing IT Infrastructure support on-site and remotely at the Frankfort, Indiana and manufacturing facility, supporting both office users and production environment systems. Responsibilities include second-level incidents, problems and request management; maintenance activities such as change management, asset management, and patching; and support for project delivery in partnership with the Global IT team and external service providers while following IT standards and procedures.

The position is based in Frankfort, Indiana and reports directly to an IT Regional Manager.

• Supports Incident and Request Management submitted through IT Service management system per service level objectives.
• Supports procurement, installation, configuration and support end user devices like Laptops, Desktops, Workstations and Mobile Devices through staging or manual deployment of standard software or applications and Phone systems.
• Supports Enterprise IT teams in additional troubleshooting and maintaining Server, Network (WAN & LAN), Monitoring UPS and Switches, Backup Environment and external vendors.
• Provides hands-on IT support for manufacturing operations, including production floor workstations, shop-floor devices, printers, scanners, label printers, time clocks, and other technology used to support plant operations.
• Partners with plant leadership, production teams, maintenance, engineering, and enterprise IT teams to minimize downtime and ensure reliable technology support for office and production environments.
• Responsible for the on-site Computer Room, Racks, Cabling and Data rooms maintenance.
• Supports Vendor Service Management activities and partners with VMO and follows escalation processes.
• Reports issues through service desk tools and follows-up through enterprise team and / or vendors for critical and high issues tracking and escalating until closure.
• Manages and maintains Asset Register through tools and conducts random physical audits.
• Supports Refresh Program, proposes and seeks approvals. Follows Asset Retiring Process.
• Supports planning and setting up new / expansion / renovation of IT Infrastructure.
• Maintains and loads backup tapes per backup policy and direction from Global Data Preservation team and supports restoration of data per requests.
• Reports time (efforts), tracks vendor resources time in time reporting tools.
• Manages vendor resources at on-site and remote locations to meet service level objectives.
• Covers all critical IT equipment through annual maintenance contract, reporting issues with service providers and escalating issues per vendor services level agreement.
• Follows Change Management processes and Critical communication processes during outages and changes.
• Actively participate in Local, Regional and Global team meetings, to understand business requirements, team progress and work on action plans per committed timelines.
• Supports in providing IT Infrastructure cost for AOP Preparation and tracks spending monthly within the financial limits.
• Participates in Monthly Service Level reviews, Continuous Improvement and exercises deep problem solving (8D) to avoid repeat issues.
• Proactively supports all critical equipment and end user capacity management issues by archiving or upgrading the infrastructure.
• Provides basic training to new IT Users on IT Process and IT Systems usage.
• Supports Entitlement processes for end users access request.
• Executes patching plan for site(s) equipment and executes the plan.
• Participates and supports Audit activities based on Internal Audit requirements.
• Provides executive support including but not limited to ELT onboarding, ELT AV rooms, and meetings, offboarding IT equipment, and supporting executive admins.

Bachelor's degree in computer science preferred but not required.

Minimum 2 years of experience working in an IT operations / service organization within a complex IT Infrastructure environment providing support on-site and remotely.…