Program Coordinator-PBCA TAP

Serves as primary point of contact and provides documentation on research and responses to U.S. Department for Housing and Urban Development (HUD), property owner/agents and tenants for all tenant issues/concerns reported; responds timely, tracks and reports these issues/concerns using defined HUD and KHC systems.

Responsible for working with the Financial Analyst Tenant Assistance Programs (TAP) and Assistant Director on HUD invoice reports. Responsible for acting as point of contact for property owners & managing agents when changes are necessary; obtains signatory authority and HUD approval for updates. Updates KHC internal systems to match HUD Secure Systems. Serves as administrator Housing Assistance Payment Reports System (HRS), responds to our external partners requests for assistance and works with KHC’s Technology Services team regarding any necessary updates/changes.

Serves as a point of contact for all tenant issues/concerns reported from tenants, or HUD staff. This includes taking calls, responding to e-mails, letters, etc. Complete reports, and update HUD secure systems and the Housing and Development Software (HDS) systems timely. Make individual judgments and decisions based on knowledge of the program to decide the best course of action, ensuring property owner/agent follow up till issue is resolved.

Ensure the owner/agent compliance with HUD regulations as outlined HUD Notices, Memos, Handbooks and the Housing Assistance Payments (HAP) Contract.

Prepare and submit the monthly and annual invoice reports requesting administrative fees. Work with the Financial Analyst TAP and Assistant Director to collect all necessary information for inclusion in the reports.

As Administrator for the system acts as the primary point of contact for all issues related to this system. Responsible for obtaining and verifying any changes to the Signatory Authorities. Works with Technology Services to identify any issues with system or needed updates/changes.

Responsible for changes to the property owner, management and other staffing. Verifies and processes requests for changes to:
Direct deposit forms, W-9 forms and property contact information changes. Works with Assistant Controller and Financial Analyst to research and correct any errors with 1099s. Notifies accounting when any changes occur.

Complete yearly Cyber Security Awareness training required by HUD. Maintain an active status in HUD Secure Systems. Maintain strong knowledge of HUD Secure Systems and HUD program regulations/requirements.

Assist team with scanning and electronic storage of documents within defined systems. Assist with research of documents when needed and provide assistance and responses to HUD and auditors when requests for information are received.

• Federal housing programs, laws and regulations
• Principles and practices of Accounting/Audit
• Crystal Reports software
• Word processing/spreadsheet applications such as Microsoft Word/Excel
• Basic rules of grammar and business writing
• Basic mathematic principles

• Collecting, analyzing and evaluating data
• Dealing with a diverse group of external and internal contacts at all levels
• Analyzing problems

• Plan and organize work activities
• Prepare reports
• Handle sensitive/confidential information
• Work in unsupervised environment

Position requires knowledge of MS Office Word and Excel. Position requires ability to work effectively with a wide variety of people, including external contacts as well as cross-departmental teams; ability to work in a team and as an individual to gain consensus; ability to multitask; ability to deal effectively with conflict; ability to plan, organize, and coordinate activities. This position also requires the ability to be flexible and adaptive to last minute changes in support of staff needs.

Incumbent must have knowledge of the Section 8 programs and Fair Housing regulations. Completion of the Certified Occupancy Specialist and Fair Housing…