Administrative Assistant

Position Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology, e-commerce, and financial services. Our contact centers are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities, and contribute to the success of a globally expanding, industry‑leading organization.

We are seeking an Administrative Assistant to provide support to our leadership team. The Administrative Assistant will perform a variety of administrative and clerical tasks, including answering emails and phone calls, scheduling, creating social media content, preparing presentations, arranging travel, maintaining professional communication, anticipating needs, and handling sensitive information confidentially.

• Perform a variety of administrative duties
• Answer emails and phone calls
• Provide real‑time scheduling support by booking appointments and preventing conflicts
• Create content to post on the company’s Social Media Channels
• Prepare presentations according to instructions given
• Make travel arrangements such as booking flights, cars, hotels, and restaurant reservations
• Maintain polite and professional communication via phone, e‑mail, and mail
• Anticipate the needs of others to ensure their seamless and positive experience
• Handle sensitive information in a confidential manner

• 1 year of experience preferred
• High School Diploma or equivalent
• Exceptional time management skills and ability to multi‑task and prioritize work
• Strong attention to detail
• Excellent organizational and planning skills
• Working knowledge of Microsoft Office, including Outlook, Excel, Word, and Power Point
• Have a wired, high‑speed Internet connection (download speed of 20 Mbps+)
• Ability to type swiftly and accurately (20+ words a minute)

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

• Paid Time Off:
  Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards:
  Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits:
  
  Full‑time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days.
• Retirement Savings:
  Secure your future with retirement savings programs, where available.
• Disability Insurance:
  Short‑term disability coverage is available.
• Life Insurance:
  Access life insurance options.
• Supplemental Insurance:
  Accident and critical illness insurance.
• Career Growth:
  With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training:
  Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment:
  Enjoy a team‑oriented culture that fosters collaboration and engagement.
• Casual Dress Code:
  Be comfortable while you work.

This job operates in a professional office environment and is largely sedentary. The employee will sit or stand for long periods while using a computer and telephone headset, operate other office equipment such as a phone, copier, and printer, and may occasionally need to move around the office, reach in any direction, raise or lower objects, move objects from place to place, hold onto objects, and exert force up to forty (40) pounds.

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a Level II background and security investigation with a…