Retirement System Counselor

Final date to receive applications 7/8/2026 (8:00 PM EDT)

2603307

Retirement System Counselor I

Pay Grade 12

Salary: $3,978.38 Monthly

Employment Type:

Executive Branch, Full Time, Eligible for Overtime Pay, 18A, 37.5 Hrs/Wk

Location:

1260 Louisville Rd, Frankfort, KY 40601 United States. Telecommuting may be authorized at the agency’s discretion.

Kentucky Public Pensions Authority (KPPA) is seeking a Retirement Systems Counselor I for the Division of Retiree Health Care. The Division administers three state‑administered retirement systems with over $29 billion in combined assets and more than 444,000 members.

In this role you will provide a wide range of services—including phone, written, onsite and virtual member appointments—to CERS, KERS and SPRS members and beneficiaries.

• Learns to interpret and explain retiree health care laws, regulations, and procedures to retirees by phone, in person, virtual, or in writing.
• Confirms health insurance contributions and premiums and assists retirees and beneficiaries with completing insurance enrollment forms.
• Under direct supervision, processes health insurance enrollment forms for eligibility, accuracy and completeness; requests needed documents.
• Provides clear information and guidance on qualifying events, system contributions, payroll deductions, direct debit and invoicing.
• Educates members on Medicare and non‑Medicare health insurance plans.
• Communicates with members, beneficiaries and outside vendors to ensure timely enrollment and termination of coverage.

• Customer service experience
• Strong written and verbal communication skills
• Strong listening and organizational skills
• Auditing and document review experience is a plus
• Attention to detail
• Ability to apply basic math principles
• Time management
• Microsoft Office experience preferred

• Education: Bachelor’s degree from an accredited college or university.
• Experience, Training or
  
  Skills:
  
  None required.
• Substitute Education for
  
  Experience:
  
  Experience in public or business administration, accounting, wage or claims reporting, investigations or auditing substitutes for the education requirement on a year‑for‑year basis.
• Substitute Experience for
  
  Education:
  
  Administrative or clerical experience within Kentucky Public Pensions Authority substitutes for the required education on a year‑for‑year basis.
• Special Requirements: None.

Work is typically performed in an office setting. Occasional travel may be required.

Initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.

Benefits include first‑day health insurance, optional dental and vision insurance, optional health reimbursement account, wellness incentive program, life insurance, retirement plan, vacation leave, paid holidays, sick leave, employee discounts, training and career development opportunities, optional deferred compensation program (401k/457), flexible work schedules, ample parking and a walkable campus.

An Equal Opportunity Employer M/F/D.