Patient Relations Assistant​/UKHC

Working Title Patient Relations Assistant - UKHC Frankfort Primary Care Clinic

Department Name

Department Name M5500: AMB - Internal Medicine

Work Location

Work Location Frankfort, KY

Grade Level 06

Salary Range

Salary Range $/hour

Type of Position

Type of Position Staff

Position Time Status

Position Time Status Full-Time

Required Education

HS

Required License/Registration/Certification

None

Physical Requirements

The physical requirements for this position include regularly sitting, standing, walking, with some pushing, pulling, and/or lifting objects weighing up to 10lbs and occasional pushing, pulling, and/or lifting objects up to 25lbs.

Shift

Monday – Friday, Day Shift; typically 8:00AM – 5:00PM (40 hrs/wk)

Job Summary

This position will be located off-campus in Frankfort, KY at UKHC Frankfort.
The Patient Relations Assistant is foundational to facilitating an engaging and positive patient experience.
The primary responsibilities include, but are not limited to: greeting patients, registration, insurance verification, cash handling, medical record preparation, scheduling appointments, procuring new patient records, communicating information with patients via the telephone and in person, and answering the telephone.
This position supports efficient patient care and clinic initiatives to improve patient attendance and keep attendance records.

Skills / Knowledge / Abilities

The ideal candidate will have customer service experience and be able to communicate calmly and helpfully during stressful and/or crisis situations. Should be able to pay high attention to detail; work with a teamwork mindset; have data entry skills and respect for confidentiality; be able to prioritize tasks efficiently; and work in multiple systems simultaneously.

Does this position have supervisory responsibilities?

Does this position have supervisory responsibilities? No

Preferred Education/Experience

3.5 years of experience required

Final date to receive applications

Final date to receive applications 08/25/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.
The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Required fields are indicated with an asterisk (*).

• * How many years of paid work experience do you have in customer service?
  • None
  • Some, but less than 1 year
  • More than 1 year, up through 3 years
  • More than 3 years up through 5 years
  • More than 5 years
• * How many years of paid work experience do you have in patient registration?
  • None
  • More than 0, up through 1 year
  • More than 1 year, up through 3 years
  • More than 3 years up through 5 years
  • More than 5 years

• Resume

• Cover Letter