Head of Engagement Center Operations & CX Transformation
Listed on 2026-09-22
-
Business
Change Management
Jobtailor seeks a strategic leader to direct the Engagement Center in Kentucky. You will drive customer experience transformation across channels, identify automation opportunities, and leverage data to shape proactive service strategies.
The role requires ensuring SLAs, QA, and training align with evolving processes while mentoring center leaders and teams. You will collaborate with senior leaders to translate customer and operational insights into enterprise actions, oversee large programs,
This posting is for the Head of Engagement Center Operations & CX Transformation role at Jobtailor, based in KY, United States.
The following role is for a Head of Engagement Center Operations & CX Transformation with Jobtailor.
Our organisation is growing, and we are hiring a Head of Engagement Center Operations & CX Transformation in KY, United States.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).