Help Desk Analyst
Job in
Frankfort, Franklin County, Kentucky, 40601, USA
Listed on 2026-07-01
Listing for:
Brooksource
Full Time
position Listed on 2026-07-01
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Customer Service Rep, Bilingual -
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Basic Troubleshooting
Provide initial support and resolution for routine issues related to the DORIS tax system, including login problems, password resets, and basic navigation assistance.
User GuidanceAssist taxpayers, internal staff, and external stakeholders in understanding and utilizing basic features and functionalities of the DORIS system.
Ticket ManagementLog and categorize incoming support requests, ensuring accurate documentation and timely resolution.
EscalationEscalate complex issues or those requiring Tier II or Tier III support to the appropriate teams.
Customer ServiceDeliver courteous and helpful customer service to all users, maintaining professionalism and empathy.
Qualifications- Technical Aptitude and Attention to Detail:
Ability to quickly learn and navigate software applications and databases. - Effective Communication:
Clear verbal and written communication skills to interact with users of varying technical backgrounds. - Relevant
Experience:
1 year of customer service, tech support or helpdesk experience.
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