Customer Service Call Center Agent
Job in
Frankfort, Franklin County, Kentucky, 40601, USA
Listed on 2026-07-16
Listing for:
HCA Healthcare
Full Time
position Listed on 2026-07-16
Job specializations:
-
Customer Service/HelpDesk
-
Healthcare
Job Description & How to Apply Below
Handle account inquiries via inbound and outbound calls from patients, guarantors, or other third parties;
Review patient account information in multiple systems and take appropriate actions to resolve inquiries and secure payment;
Update insurance information and patient demographics, and request rebill;
Escalate patient complaints to appropriate departments per issue type;
Meet departmental performance metrics for production and quality and adhere to CSO guidelines
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