Member Resolution & Retention Specialist
Job in
Frankfort, Franklin County, Kentucky, 40601, USA
Listed on 2026-07-19
Listing for:
Frontdoor, Inc.
Full Time
position Listed on 2026-07-19
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Customer Success Management, English Customer Service
Job Description & How to Apply Below
Frontdoor, Inc. seeks a Customer Retention Representative in Kentucky to respond to escalated service issues, process cancellation requests, and retain customers by highlighting product value.
You will investigate solutions and apply concessions when appropriate to meet customer needs. The role requires a high school diploma or GED and 3+ years in customer service, with strong written and verbal communication, MS Word/Excel/Outlook proficiency, and analytical skills.
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