Hotel Support Specialist

After Hours Hotel Support Specialist

SCHEDULE:

Friday, Saturday, Sunday & Monday 9pm - 8am EST

PRIMARY

PURPOSE:

To deliver exceptional service to customers on substantial loss assignments which require coordination of multiple departments and functions; to serve as a resource for all concierge functions and systems.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Triages substantial residential and commercial property losses by assessing job needs and determining which contractor(s) will be assigned to the jobs.
• Serves as the point of contact for high net worth clientele.
• Responsible for booking and coordinating hotels
• Coordinates with other support departments to ensure seamless transactions for clients monitoring the job throughout the entire process to ensure adherence to procedures of the referring client.
• Assists with folio and extensions as needed
• Handle inbound calls and email communication
• Attendance during scheduled work hours is required.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's quality program(s).

QUALIFICATIONS

Education & Licensing High school diploma or GED required.

Experience One (1) year of hotel or customer service experience or equivalent combination of education and experience required.

Skills & Knowledge

• Strong knowledge of concierge department systems and processes
• Detailed knowledge of other support departments
• Demonstrated ability to resolve issues and handle conflict
• Detailed knowledge of managed repair strategies and processes
• Demonstrated ability to work with other departments to accomplish objectives
• Strong oral and written communication skills, including presentation skills
• PC literate, including Microsoft Office products
• Strong organizational skills
• Excellent interpersonal skills
• Ability to work independently or in a team environment
• Ability to meet or exceed Performance Competencies
• Bi-lingual English/Spanish a plus.

WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental:
Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical:
Computer keyboarding, travel as required

Auditory/Visual:
Hearing, vision and talking

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.