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Customer Care Team Lead — Service Excellence
Job in
Frankfort, Franklin County, Kentucky, 40601, USA
Listed on 2026-08-14
Listing for:
NiSource Inc.
Full Time
position Listed on 2026-08-14
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management -
Management
Job Description & How to Apply Below
NiSource Inc. in the United States seeks a Customer Care Team Leader to lead a professional group, implement the vision and strategy, and deliver outstanding service while meeting operating objectives and financial goals.
You will coach and develop Customer Service Representatives and Sr. CSRs, manage scheduling and training, ensure policy compliance, and collaborate with internal partners to sustain high customer satisfaction and strong performance.
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