Customer Experience Team Lead
Job in
Frankfort, Franklin County, Kentucky, 40601, USA
Listed on 2026-08-18
Listing for:
Helpware
Full Time
position Listed on 2026-08-18
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management -
Management
Client Relationship Management
Job Description & How to Apply Below
Helpware is seeking a Team Lead to oversee a group of Customer Service Representatives, acting as the Tier 2 escalation point and driving operational performance. You will coach staff, monitor metrics, and ensure compliance with company and client standards.
Ideal candidates have 2–4 years in customer service leadership, strong coaching skills, and proficiency with CRM and reporting tools. This full-time role is based in the US and focuses on delivering best-in-class CX.
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