Customer Service Representative

Opportunities to Shine and Grow.

More than a role- RBW is where you can build a meaningful career. Whether you’re early in your journey or a seasoned professional, you’ll have opportunities to develop your skills, take on meaningful challenges, and make a difference alongside people who care deeply about the work and each other. Here, your ideas matter, your contributions are recognized, you’re part of a team, and your growth is supported- as we elevate work and enrich lives.

Are you a detail-oriented communicator who thrives in a fast-paced environment and enjoys solving problems for customers? RBW Logistics is looking for a purpose-driven Customer Service Representative to support ourlogisticsoperations and help us fulfill our mission:__To create opportunities for others to shine and grow.

As a Customer Service Representative,you’llbe the vital link between our warehouse operations and our customers.

You’llmanage freight brokerage, drayage, and scheduling of inbound and outbound shipments, while ensuringtimelyandaccurateinvoicing.

You’llalso play a key role inmaintainingstrong customer relationships, resolving issues, and supporting continuous improvement across our service processes.

• Serve as the primary liaison between warehouse teams and customers, ensuring clear andtimelycommunication.
• Respond to customer inquiries and resolve issues with professionalism and urgency.
• Write and deliveraccuratebusiness correspondence and apply professional telephone communication skills.
• Escalate complex issues to management when necessary, ensuring resolution and customer satisfaction.

• Accurately process inbound and outbound paperwork, ensuring data integrity andtimelysystem updates.
• Schedule and coordinate freight, drayage, and load appointments to meet customer timelines.
• Ensure all special requests are documented and executed according to customer expectations

• Prepare and issueaccurateinvoices for receiving, outbound processing, and value-added services.
• Complete month-end billing and ensure all customer accounts are invoiced by the 2nd business day of each month.
• Maintain clean, auditable records and documentation for all transactions.

• Assist with physical inventories and second counts to support 99% inventory accuracy.
• Identifyprocessinefficiencies and support improvements to enhance service and cost-effectiveness.
• Promote and uphold company policies and procedures as outlined in the employee manual.

• Strong attention to detail and organizational skills.
• Excellent written and verbal communication abilities.
• Proficiency in Microsoft Office (especially Excel); familiarity with WMS systems is a plus.
• Ability to multitask and stay focused under pressure.
• Customer-first mindset with a proactive approach to problem-solving.
• Previous experience in logistics, warehousing, or customer service preferred.

• Professional Growth:
  
  Ongoing training, leadership development, and career advancement opportunities.

• Comprehensive Benefits:
  
  Health coverage, 401(k), and more.

• People-First Culture:
  
  A supportive environment where your contributions arevaluedand your success is celebrated.