L&D Facilitation Officer - Learning & Development

This position is hybrid. The employee is split between remote and office work on a formalized schedule. Consideration for location will be Frankfort Main, Frankfort, KY.

Assists the VP, Facilitation Manager, and other Learning & Development team members in coordinating, scheduling, and facilitation of learning and development programs and offerings including but not limited to Customer Service Representative and platform systems, sales, technical skills, and other role‑specific training for new and existing banking employees.

• Coordinates, schedules, and delivers new‑hire training, cross‑training, and follow‑up training as needed for employees. Includes assembling training materials, sending communications to supervisors, ensuring training rooms are reserved and set up, ordering refreshments/lunch if applicable, paying invoices, and completing, reviewing, and acting on evaluations.
• Assists with the coordination, scheduling, train‑the‑trainer and delivery of new offering courses, including creating and assembling training materials.
• Seeks methods to enhance current training courses by cutting costs, refreshing training content, and providing feedback.
• Maintains an understanding of new product launches directly affecting the organization and becomes proficient in new products and services to effectively deliver training.
• Records and maintains classroom/workshop attendance records and completed task assignments in the online Learning Management System and provides reports for management.
• Evaluates and follows up on employees completing training programs and reports to management.
• Conducts follow‑up training on special requests and documents results.
• Acts in an advisory role to new hire participants, including weekly check‑ins, reviewing eLearning progress, helping the new hire dive deeper into topics, and developing a plan with the new hire to keep them on track.
• Maintains local training facilities, including equipment and supplies.
• Participates in ongoing development opportunities to research, increase, and improve knowledge of training industry, tools, and technology.
• Trains and advises new employees on Wes Banco’s culture and the importance of their role in the department and bank as a whole.
• Demonstrates and models our pledge values and generates positive attitudes in employees to promote high engagement during training.
• Maintains and submits updates and status reports of assigned projects and tasks to supervisor.
• Performs other related duties as assigned or requested.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to travel monthly, which could include several night stays and on occasion up to one week at a time.
• Valid driver’s license and use of personal automobile.
• Willingness to work flexible hours.
• Professional image and a positive, enthusiastic attitude about the corporation and its training programs.
• Self‑starter and self‑motivated.
• Knowledge or ability to learn bank products and services.
• High level of interpersonal skills to work closely with supervisors and staff at all levels within banking areas.
• Professional demeanor in appearance, interpersonal relations, work ethic, and attitude.
• Clear, concise, effective written and oral communication skills.
• Willingness to work as part of a team.
• Ability to maintain confidentiality.
• Strong organization, planning, and analytical skills.
• Ability to multitask.
• Flexibility with work schedule.
• Skilled at using PC and familiar with Microsoft Office products.
• Familiarity with AV equipment setup and use (projectors, microphones, screens, speakers, cables and adapters).
• Ability to solve practical problems and handle situations with limited standardization.
• Ability to interpret instructions in written, oral, diagram, or schedule form.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.
• Associate’s degree in a related field or 3 years of related experience, or equivalent combination of education and experience.
• Experience in training curriculum development, course design, or facilitation preferred.
• Banking product knowledge, preferably in Retail Banking;
  Consumer Lending and Commercial Lending preferred.
• Experience presenting to groups of individuals preferred.
• Requires up to 50% travel and ability to travel within regional Wes Banco market(s), possibly up to a week away from home.