Director, Student Support Services

Responsibilities

• Provides leadership, oversight, and administrative direction for the federally funded TRIO Student Support Services (SSS) Program.
• Responsible for ensuring compliance with U.S. Department of Education regulations, grant requirements, and institutional policies.
• Manages program operations, staff supervision, reporting requirements, participant services, and strategic initiatives designed to support low-income, first-generation college students and students with disabilities.
• Leads the preparation, submission, and ongoing management of the Annual Performance Report (APR) and all required federal reporting requirements.
• Develops and implements academic support, mentoring, coaching, and intervention strategies for program participants.
• Coordinates partnerships with campus departments and external agencies to support holistic student development and success.

• Master’s degree from an accredited institution in Education, Counseling, Student Affairs, Higher Education Administration, or a related field is required.
• Minimum of three (3) years of progressively responsible experience in higher education, student support services, academic advising, or federally funded program administration is required.
• Experience with TRIO programs or similar federally funded student success initiatives is strongly preferred.

• Program Administration
• Grant Management
• Reporting Requirements
• Academic Advising
• Student Support Services

• Mentoring
• Coaching
• Interpersonal Communication
• Strategic Planning

• Master’s Degree in Education
• Master’s Degree in Counseling
• Master’s Degree in Student Affairs
• Master’s Degree in Higher Education Administration