Sales & Retention Trainer

Do you enjoy the challenge of training and developing colleagues to be the best they can be. Are you the type of person that enjoys working for a Company where employees are valued, rewarded, and encouraged to challenge themselves to grow personally and professionally? Do you like working for a family-owned Company that is a leader in each of our respective industries and allows you the opportunity to contribute to our success?

• Competitive pay with annual increases
• Benefit eligibility on your first day with low employee premiums that are far better than the industry average
• Free Company services such as Internet, video, and telephone. What’s even better is you can enjoy discounted services from our affiliate companies!
• You’ll have access to a number of career developmental resources to grow personally and professionally
• Generous paid time off and holidays

You’ll do a lot of great things in this role but some of the key functions include:

• Create and conduct ongoing and progressive training and professional development programs in alignment with Armstrong’s strategic business objectives for sales and customer retention personnel and others as required that include engaging presentations, content, role plays scenarios and exercises through on-site, webinar and classroom sessions.
• Develop training curriculum and materials geared toward driving peak performance and impacting sales, customer retention & loyalty, customer service and customer interactions.
• Introduce strategies and concepts to improve the abilities, performance and results of Inside Sales and Retention Agents and other functional customer facing personnel.
• Effectively select and apply alternative training delivery methods (i.e., self-study, online, classroom training and blended learning) to improve skill development and accommodate distance and learning.
• Facilitate learning solutions and “train the trainer” sessions, as required.
• Conduct effective induction and orientation sessions with applicable new hire Sales, Retention and applicable local office employees on sales, retention and customer service strategies and practices.
• Observe and monitor inside sales and retention calls and local office customer interactions to evaluate progress and reinforce training and continued development.
• Design and develop graphics, illustrations and other visuals to represent complex content, facts, processes and procedures

• High School Diploma or equivalent required. Associate’s Degree and/or certifications preferred.
• Minimum 3 to 5 years’ experience developing and implementing training programs related to sales and customer retention; preferably in our industry.
• Strong selling and presentation skills, contagious enthusiasm and a passion for training and development
• Track record in designing and executing effective training and professional development programs.
• Strong coaching, mentoring and motivational skills that are scalable from front line Agent level through Supervisor/Manager/Leadership.
• Experience in a Call Center environment.
• Experience conducting training sessions both live and online (webinars).
• Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc.)
• Ability to work within Microsoft Office and data bases, particularly Powerpoint, Visio and Excel.
• Knowledge using course authoring tools (i.e., Articulate Presenter/Storyline, Trivantis Lectora, Adobe Captivate/Acrobat)
• Knowledge and application of adult learning theory, the instructional design process, best practices and standards, blended learning approaches and evaluation methods.
• Ability to rapidly convert applicable…