Premier Client Specialist

Responsibilities

• Take a consultative approach to relationship building and uncovering financial opportunities while developing recommendations by taking a financial planning approached. Provide financial advice, guidance, and solutions through a defined banking and investment solution set (e.g., simplified advisory accounts, annuities, mutual funds, 529s, and life insurance).
• Collaborate with Financial Advisor, as appropriate, for clients with more complex financial needs.
• Proactively work with assigned customer portfolio to uncover needs, provide solutions, and identify additional sales opportunities.
• Make recommendations on products, pricing, and services; connect customers with experts based on financial decisions.
• Achieve results and meet sales targets by acquiring new assets from existing client portfolio and new client acquisition.
• Introduce and guide clients to use digital platforms and promote adoption of digital features.
• Develop, maintain and execute a business plan, including sales strategies, to achieve sales objectives.
• Identify short and long‑term value creation opportunities for target customer segments.
• Actively participate in the community to identify prospects through relationship building efforts and identify centres of influence (e.g., law and accounting firms) and two‑way referral relationships.
• Coordinate outreach efforts for seminars, campaigns, or client events.
• Cultivate strategic relationships with key client stakeholders to become a trusted advisor and influence long‑term financial decisions.
• Source new revenue and investments through client acquisition and deepening existing relationships.
• Deliver consistent client service using established playbook and guidelines.
• Support client onboarding, documentation, and service delivery.
• Escalate complex or unresolved client situations and complaints.
• Develop solid product knowledge and financial expertise for an assigned portfolio of products.
• Support the execution of strategic initiatives in collaboration with internal and external stakeholders.
• Build effective relationships with internal and external stakeholders.
• Monitor sales and service performance against plan to identify gaps and implement action plans that close performance gaps and resolve issues.
• Provide individual and group training to mentor and coach branch personnel to enhance their knowledge and skills around the mass affluent client.
• Review credit applications to ensure sound credit granting principles; recommend remedies to maintain acceptable asset and credit quality.
• Follow security and safeguarding procedures and apply due diligence in accordance with Bank’s policies and ethical standards for the prevention of loss due to fraud, robbery, counterfeiting, money laundering, or defalcation.
• Maintain the confidentiality of customer and Bank information in compliance with Bank policies and procedures.
• Execute work to deliver timely, accurate, and efficient service.
• Execute quality customer review meetings for retention and relationship expansion purposes.
• Focus is primarily on business/group within BMO; may have broader, enterprise‑wide focus.
• Exercise judgment to identify, diagnose, and solve problems within given rules.
• Work independently on a range of complex tasks, which may include unique situations.
• Broader work or accountabilities may be assigned as needed.
• Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, inline with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

• Typically, 3+ years of relevant experience; post‑secondary degree in related field of study preferred, not required.
• Proven experience in a financial services organization demonstrating knowledge of banking products, associated services, pricing strategies, and profitability management.
• SIE Exam, Series 6, 63, 65, state Life and Health insurance licenses required;
  Series 7, 66 or 65 licenses preferred.
• If…