Student Financial Services Advisor

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FT EXEMPT-610001 Main Campus, Frankfort, KY, US

REPORTS TO: Director of Financial Aid

CLASSIFICATION: Staff-12 months

EFFECTIVE DATE: TBD

STANDARD

WORK HOURS:

37.5 hours per week

LOCATION: On-Site Main Campus

EMPLOYMENT STATUS: Full-Time

EMPLOYMENT CLASSIFICATION: Exempt

The Student Financial Services Advisor serves as the liaison between the Office of Financial Aid and the Office of the Bursar to support the coordinated and accurate delivery of student financial services. This position advises students and families regarding financial aid eligibility, billing, payment options, refunds, and account reconciliation while ensuring compliance with applicable federal, state, and institutional regulations. The Advisor works collaboratively with Financial Aid, the Bursar, Enrollment Management, and other University offices to resolve account discrepancies, process student financial transactions, and provide accurate financial information and guidance.

• Serve as the primary liaison between the Office of Financial Aid and the Office of the Bursar to coordinate financial aid disbursement, billing, and student account reconciliation.
• Advise students and families regarding financial aid programs, student billing, payment options, refunds, account balances, and institutional financial policies.
• Assist students with completing financial aid documentation and understanding eligibility requirements, award processes, and responsibilities related to federal financial aid programs.
• Review and ensure the accurate posting and application of financial aid awards to student accounts.
• Process student refunds, including Title IV credit balance refunds, in accordance with applicable federal regulations and institutional procedures.
• Monitor and reconcile discrepancies between financial aid awards, tuition and fee charges, and student account activity.
• Research and resolve account shortages, over payments, outstanding balances, and other payment discrepancies.
• Support student account operations by processing payments, maintaining financial documentation, preparing reports, and assisting with collections activities as assigned.
• Prepare and review reports related to student accounts, financial aid disbursements, reconciliations, and collections activities.
• Maintain accurate and confidential student records in Banner and other University financial systems.
• Assist with compliance monitoring related to federal Title IV regulations, state requirements, institutional policies, and audit activities.
• Provide presentations and informational sessions regarding financial aid processes, billing procedures, payment options, and financial literacy.
• Collaborate with Accounting, Enrollment Management, Student Affairs, and other University departments to promote efficient and accurate student financial services.
• Provide professional customer service while communicating financial information clearly, accurately, and respectfully.
• Maintain confidentiality of student educational and financial records in accordance with FERPA and applicable laws and regulations.
• Perform other related duties as assigned.

• Knowledge of federal Title IV financial aid regulations and student financial services operations.
• Knowledge of student account management, billing, refund, and reconciliation procedures.
• Knowledge of applicable federal, state, and institutional financial policies and regulations.
• Ability to analyze financial data and reconcile complex student accounts.
• Knowledge of cash management principles and collections practices.
• Proficiency with Banner or comparable student information systems and Microsoft Office Suite.
• Strong analytical, organizational, and problem‑solving skills.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to explain financial policies and procedures clearly to students, families, faculty, and staff.
• Ability to establish and maintain effective working relationships across multiple University departments.
• Abili…