Consumer Complaint Investigator II

Final date to receive applications

8/29/2026 (11:59 PM ET)

2604369

Consumer Complaint Investigator II

14

$3,600.84 - $5,401.34 Monthly

EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | 37.5 HR/WK

Public Protection Cabinet | Department of Insurance

500 Mero Street
Frankfort, KY 40601 USA
This position reports to an office in Frankfort, KY. The agency may authorize the selected candidate to telecommute  agency may terminate or modify the telecommuting arrangement at any time.

The Division of Consumer Protection is within the Department of Insurance. The division was created in 1998 to offer assistance to consumers with insurance-related issues. The division is responsible for handling consumer complaints against health, life, auto, homeowners and commercial insurance. The division also takes complaints regarding the actions of an agent oragency.

We are looking for a Consumer Complaint Investigator II to join our team of highly skilled professionals. As a Consumer Complaint Investigator II, you will perform professional levelwork in the examination, evaluation and investigation of highly complex complaints concerning potential violations of program laws and regulation; mediate compliance violations where legal action is not appropriate; and perform other duties as required.

• Investigates complex complaints received from the general public as to violations of Kentucky statutes and regulations by conducting field investigations and interviews aswell as investigates complaints through oral and written communication to parties involved in the complaint. Recommend corrective actions as needed.
• Independently performs at a professional level by answering complex inquiries from the general public regarding insurance laws and regulations by drafting letters, memos anduse form letters to respond to inquiries from the general public regarding insurance issues in relation to KY statutes and regulations.
• Prepares reports, charts and other material by operating the internal database which isused to track, manage, update and successfully close every complaint opened.
• Cooperates with other Divisions within the Department of Insurance, other state department of insurance and the National Association of Insurance Commissioners.
  
  Abides by department rules, regulations and policies when performing investigative work.
• Assist other DOI investigators with consumer complaint investigations.
• Performs other duties as assigned.

• Attention to detail
• Excellent verbal and written communication skills
• Time management
• Teamwork
• Organization skills

• Paid leave (sick, annual, etc.) and paid holidays
• Training/career development opportunities
• Educational and tuition assistance
• A variety of affordable health, dental and vision insurance options, flexible spending accounts, and first day health insurance coverage
• Life insurance
• Retirement
• Deferred compensation
• Wellness incentive programs
• Employee discounts on electronics, health and wellness, retail,travel/events/entertainment, services/education
• Telecommuting and flexible work schedules

Applicants must be currently authorized to work in the United States for any employer.

EDUCATION: Graduate of a college or university with a bachelor's degree.

EXPERIENCE, TRAINING, OR

SKILLS:

Must have three years experience in the fields of investigating, auditing, consumer education, mediating or resolving complaints or a related field.

Substitute EDUCATION for

EXPERIENCE:

NONE

Substitute EXPERIENCE for

EDUCATION:

Experience in investigating, auditing, consumer education, mediating or resolving complaints or a related field will substitute for the required education on a year-for-year basis. Current or prior military experience will substitute for the required college on a year-for-year basis.

SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): Must possess and maintain a valid driver's license prior to employment in this job classification. Must maintain any required licensure(s), certification(s), or other credentials for the length of employment in this job classification. Employing agency is responsible for ensuring employee possesses and maintains required licensure(s), certification(s), or other credentials.

May work irregular hours due to nature of investigative work. Will be required to travel in the course of investigations. Works in all types of weather.

This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.

If you have questions about this advertisement, please contact Daniel McIlwain lwain or .

An Equal Opportunity Employer M/F/D