Consumer Complaint Investigator II

Final date to receive applications

10/5/2026 (11:59 PM ET)

2605012

Consumer Complaint Investigator II

14

$3,672.84 - $5,509.24 Monthly

EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | 37.5 HR/WK

Public Protection Cabinet | Department of Insurance

500 Mero Street
Frankfort, KY 40601 USA

The agency may authorize the selected candidate to telecommute  agency may terminate or modify the telecommuting arrangement at any time.

The Division of Consumer Protection is within the Department of Insurance. The division was created in 1998 to offer assistance to consumers with insurance-related issues. The division is responsible for handling consumer complaints against health, life, auto, homeowners and commercial insurance. The division also takes complaints regarding the actions of an agent oragency.

We are looking for a Consumer Complaint Investigator II to join our team of highly skilled professionals. As a Consumer Complaint Investigator II, you will perform professional levelwork in the examination, evaluation and investigation of highly complex complaints concerning potential violations of program laws and regulation; mediate compliance violations where legal action is not appropriate.

Responsibilities include, but are not limited to, the following:

• Investigates complex complaints received from the general public as to violations of Kentucky statutes and regulations by conducting field investigations and interviews aswell as investigates complaints through oral and written communication to parties involved in the complaint. Recommends corrective actions as needed.
• Independently performs at a professional level by answering complex inquiries from the general public regarding insurance laws and regulations by drafting letters, memos anduse form letters to respond to inquiries from the general public regarding insurance issues in relation to KY statutes and regulations.
• Prepares reports, charts and other material by operating the internal database which isused to track, manage, update and successfully close every complaint opened.
• Cooperates with other Divisions within the Department of Insurance, other state department of insurance and the National Association of Insurance Commissioners.
  
  Abides by department rules, regulations and policies when performing investigative work.
• Assists other DOI investigators with consumer complaint investigations.
• Performs other duties as assigned.

Preferred skills and abilities:

• Experience in the business of insurance
• Experience in regulatory environment
• Experience analyzing and responding to Consumer Complaints
• Attention to detail
• Excellent verbal and written communication skills

Reasons to work for us include:

• Paid time off (sick and vacation) plus paid holidays
• Overtime and compensatory time
• Affordable health insurance with optional Health Reimbursement Account
• Life insurance
• Retirement
• Wellness incentives program
• Training and career development opportunities; paid continuing education
• Optional Deferred Compensation program (401K)
• Employee discounts on electronics; health and wellness; retail; travel, events and entertainment; and services and education
• Telecommuting and flexible work schedules

Applicants must be currently authorized to work in the United States for any employer.

If you are interested in a challenging yet rewarding career where you can make a positive impact in your community, we would love to review your application for Consumer Complaint Investigator II within the Department of Insurance.

EDUCATION:

Graduate of a college or university with a bachelor's degree.

EXPERIENCE, TRAINING, OR

SKILLS:

Must have three years experience in the fields of investigating, auditing, consumer…