Regional Field Director - Therapy Access; West

California, US residents  () .

The job details are as follows:

Who We Are

We are the first publicly-traded biotech or pharmaceutical company to take the form of a public benefit corporation. Our public benefit purpose is to provide a brighter future for patients through the development of novel pharmaceutical therapies; and technologies that expand the availability of transplantable organs.

United Therapeutics (Nasdaq: UTHR) seeks to travel down the corridors of indifference to develop treatments for rare, deadly diseases. We were founded in 1996 by a family seeking a cure for their daughter’s pulmonary arterial hypertension (PAH). Today, we have six FDA-approved therapies that treat PAH, pulmonary hypertension associated with interstitial lung disease (PH-ILD) and neuroblastoma, a rare pediatric cancer. Our near-term pipeline seeks to develop additional therapies for PAH and pulmonary fibrosis (PF).

The cure for end-stage life-threatening diseases like PAH, PH-ILD, PF, and many others is an organ transplant, but only a small percentage of donated organs are available to address the vast need. For this reason, we are working to create manufactured organs to address the shortage of kidneys, hearts, lungs, and livers available for transplant. We believe an unlimited supply of tolerable, transplantable organs will eliminate the transplant waiting list and cure end-stage organ diseases for which transplant is not currently an option.

Who You Are

The Regional Field Director, Therapy Access is responsible for leading an assigned region of the United Therapeutics (UT) Therapy Access customer-facing team. The primary objective of this position is to manage daily operations of a team of regional field-based Therapy Access Managers (TAMs) across geographically aligned regions. This role will also be responsible for cross-covering to support HCP request for support on an as needed basis.

The TAM team is responsible for providing reimbursement education to the UT franchise in a consistent and compliant manner.

• Lead a regional team of best-in class Therapy Access Managers to support UT PAH and ILD products. Set the vision and strategy that enables successful achievement of objectives that are compliantly aligned with the Patient Relations Team.
• Review total HCP engagement trends within their assigned region to help manage request volumes, response efficiency and share market insights gained from HCP requests
• Coordinate and cross-cover HCP support requests throughout their assigned region on an as needed basis to accommodate for TAM time off, to help resolve complex cases and to address any support gaps that arise
• Develop and convey a robust set of rules of engagement to interact with HCP customers and UT internal stakeholders in an appropriate and compliant manner
• Represent patients’/ customers’ / stakeholders’ concerns, priorities, and needs with internal stakeholders, and develop plans and innovative and compliant solutions to appropriately respond to those needs within their regions
• Facilitate a culture of accountability and compliance through ongoing cadence discussions with field leaders and internal partners to identify scalable business practices and to problem solve potential access barriers to UT products
• Work across the Patient Relations Team to assist with resolution of program escalations as required and ensure positive customer experiences
• Engage with sales leadership to discuss regional trends, challenges, and concerns
• Anticipate implications to patient access across UT products to allow for compliant proactive education to meet the market need
• Establish measurable performance parameters and monitor performance against those set parameters
• Establish and monitor staffing projections and geographic distribution based on anticipated activity levels
• Perform field ride-alongs to ensure the team is appropriately and compliantly engaging with customers
• Provide frequent, ongoing performance feedback to all direct reports and foster a team oriented, supportive working environment
• Actively facilitate the growth and development of team members based on their needs, motivation and business requirements. Provide…