Medical Assistant; School Based Health Center Academic Year

This employee represents the City of Cincinnati to customers and is responsible for responding to and processing patients, performing routine medical laboratory procedures in a health center. Employee interacts with customers in person, by telephone, by e-mail, or in writing while maintaining a high level of customer satisfaction. Responsible for performing administrative and record keeping activities. Performs related duties as required.(Illustrative

only. Any one position may not require all of the listed KSAs nor do the listed examples include all the KSAs which may be required.)

Basic mathematics.

Basic business English, including spelling, grammar, punctuation, and sentence structure.

Problem solving techniques

Methods needed to gather relevant information from callers by asking appropriate questions.

Software applications used for customer service and billing functions.

Safety policies and procedures, e.g., Employee Safety Instruction Manual and applicable agency requirements.

Use and maintain medical equipment.

Give various types of injections/immunizations.

Sanitize or sterilize work area or instruments used in patient examination or in laboratory tests by using autoclave, laboratory dishwasher, disinfectants, or standard sterilizing equipment.

Perform and interpret routine clinical laboratory tests including pregnancy testing, urinalysis with microscopic examination, manual blood counts, hematocrit, gram stain, and wet mount microscopic tests.

Perform venipuncture and finger stick.

Set up an EKG (electrocardiogram) machine, prepare a patient for EKG, and give an EKG.

Prepare smears, samples, specimens, cultures, etc., for transportation to another laboratory for analysis sufficient to maintain the integrity of that which is being sent.

Operate a computer utilizing the appropriate software related to assigned area of responsibility.

Input appropriate data into computer system utilized.

Communicate effectively orally and in writing.

Speak clearly and concisely using correct English grammar in order to communicate clearly over the telephone and in person.

Interpret and clearly explain procedures, situations, and policies to the public as well as to other employees.

Write legibly, clearly, and concisely using proper English.

Reduce a complaint or problem to writing for recording purposes.

Listen effectively.

Determine the nature of a problem based on the caller's information and to make decisions concerning referral of messages with limited information.

Prioritize calls and requests.

Perform mathematical calculations.

Organize work and follow directions, both oral and written.

Empathize with customers and communicate clearly in layman's terms.

Show sensitivity toward the needs of patients.

Manage patients with anxiety, mental illnesses, or mental retardation.

Handle difficult customers or situations in a calm and professional manner.

Work in a fast paced environment.

Work and make decisions with little supervision.

• An Associate Degree in Medical Assisting from an institution accredited by the American Medical Association's Committee on Allied Health Education and Accreditation is desirable. Required is the completion of a training program from an institution with the same aforementioned accreditation and the completion of the following course work:
  Anatomy and Physiology;
  Medical Terminology;
  Clinic Assessment Procedures (e.g., taking medical history and assisting in physical examination procedures);
  Routine Clinic/Office Laboratory Testing (e.g., phlebotomy, hematocrit, and pregnancy testing)
• Certification as a Medical Assistant from the American Association of Medical Assistants.

Some positions may require a valid Driver's License.

Some positions may be…