Referral Specialist​/Interpreter; Somali Speaking

Position: Referral Specialist/Interpreter (Somali Speaking Preferred)
Summary:

This position supports the Organization in the following manner:

Functions as a liaison between patients and health care providers or agencies in assisting, organizing, coordinating, and providing optimal health care service.

Interpreting a foreign language into English and English into a foreign language to facilitate the health care service

Reports to:

Clinical Systems and Quality Manager Supervises: N/ADress Requirement:
Business casual

Work Schedule:

Monday through Friday during standard business hours; times are subject to change due to business necessity

Non-Exempt

Job Duties , these are considered essential to the successful performance of this position:

Collects and evaluates information about a patient in regard to opportunities to assist in achieving patient/family need, continuity of care and realistic outcomes

Interpreting a foreign language into English and English into a foreign language to facilitate the health care service

Refers and coordinates appropriate processes as assigned

Researches, documents and informs co-workers and patients about the available health resources at the local, state and federal levels

Notifies the patient of appointments scheduled, makes follow-up calls to specialist to ensure that client attended appointments and reminds provider to submit a Consultation Report Maintains competency in obtaining and inputting medical information to and from clinical and /or other information systems including accessing information as required to complete the referral process

Accurately, clearly and efficiently documents actions taken and activities performed

Provides continuity of care to each patient and their family members

Other duties as assigned

Equipment Operated:

Telephone Computer Printer Fax  machine

Copier Scanner Credit  card machine

Calculator

Other office equipment as assigned

Facility Environment:

All facilities have a medical office environment with front-desk reception area, separate patient examination rooms, pharmacy stock room, business offices, hallways and private toilet facilities. All facilities are on the main ground floor and ADA compliant.

This position’s primary work area is in an office within our facility

The office area is:kept at a normal working temperaturesanitized daily maintains standard office environment furniture with adjustable chairsmaintains standard office equipment; ie, computer, copier, fax machine, etc. at a normal working height

Physical Demands and Requirements: these may be modified to accurately perform the essential functions of the position:

Mobility = ability to easily move without assistance

Bending = occasional bending from the waist and knees

Reaching = occasional reaching no higher than normal arm stretch

Lifting/Carry = ability to lift and carry a normal stack of documents and/or files

Pushing/Pulling = ability to push or pull a normal office environment

Dexterity = ability to handle and/or grasp, use a keyboard, calculator, and other office equipment accurately and quickly

Hearing = ability to accurately hear and react to the normal tone of a person’s voice

Visual = ability to safely and accurately see and react to factors and objects in a normal setting

Speaking = ability to pronounce words clearly to be understood by another individual

Job Qualifications (Experience, Knowledge,

Skills and Abilities

)
Preferred associate degree or higher.

Experience with healthcare referrals preferred.

Preferred holder of interpreting certificate

Willingness to work with all cultural and socioeconomic groups without judgment or bias Demonstrates ability to cooperatively work/mediate with all age groups and family groups

Compliance with the HIPAA law and regulation; ability to confidentially retain information, passing only necessary information to those needed to perform their duty Ability to work with minimal supervision and exercise sound independent judgment

Excellent familiarity and application with medical terminology