Front Desk Associate - Home2 Suites Frankfort, KY

Front Desk Agent Job Summary

We are seeking a friendly, dependable, and customer-focused Front Desk Agent to join our hotel team. As the first point of contact for our guests, you will play a key role in creating a positive guest experience by providing outstanding service during check-in, check-out, and throughout each guest's stay.

The ideal candidate is professional, detail-oriented, and comfortable working in a fast-paced hospitality environment. If you enjoy helping people and thrive in a customer service role, we encourage you to apply.

• Paid Holidays (Full-Time Employees)
• Paid Time Off (PTO)
• Nationwide Employee Hotel Stay Discounts
• Medical, Dental, Vision, and Life Insurance

• Welcome guests and provide exceptional customer service
• Process guest check-ins and check-outs efficiently
  
  Handle reservations, room assignments, and payment transactions
• Respond promptly to guest inquiries, requests, and concerns
• Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
• Maintain accurate guest records and reservation information
• Answer phone calls and assist with general hotel information
• Follow hotel policies and procedures to ensure a smooth operation

• High school diploma or equivalent required
• Previous customer service or hotel experience preferred
• Basic computer skills and ability to learn hotel management software
• Strong communication and interpersonal skills
• Ability to remain professional and courteous when handling challenging situations
• Excellent attention to detail and organizational skills
• Ability to follow instructions and work independently or as part of a team
• Must be able to stand for extended periods and work flexible schedules, including weekends and holidays

• Hospitality or hotel front desk experience
• Cash handling and payment processing experience
• Ability to multitask in a fast-paced environment
• Strong problem-solving and conflict-resolution skills