Property Attendant

It’s fun to work in a company where people truly BELIEVE in what they’re doing!
We’re committed to bringing passion and customer focus to the business.

The Property Attendant helpsmaintaina comfortable,safe,and quiet atmosphere for our guests. They also serve as the property’s emergency contact after office hours andassistsguests as needed. The Property Attendant is not a security guard. As such, and as specified in the employee handbook, they are prohibited frompossessinga firearm, or dangerous or deadly weaponry while onInTownproperty. It is the function of the Property Attendant to be on alert for any safety/security issues or suspicious activity.

If such events are observed, the Property Attendant must not interject themselves into the situation. Rather, they should contact the proper authorities orGeneral

Manager immediately.

The Property Attend antis required tolive on property during the term of employment and isrequiredto follow all guidelines outlined in the “Terms of Guest Agreement” provided to guests.

• Keepwatchon the property when the office is closed.

• Reports any safety or security issues to the General Manager, or local authorities/emergency service providers if warranted.

• Respond to guest needs,complaints and/or concerns in a professional and courteous manner, both in person and on the phone after office hours.

• Establish good communication and professional relationships with property guests.

• Ensure that all storage and employee areas are secured nightly.

• Obtain guest list nightly to ensure that only authorized guests are allowed access to rooms and the property.

• Note any issues onDaily
  
  Action Plan for General Manager investigation.

• Obtain a Vacant Room Report to ensure all vacant rooms are secured nightly.

• Call General Manager or Regional Operations Managerimmediatelyregardingany safety/security issuesor with urgent questions/concerns.

• Follow company procedures by verifying  to rooms for guests who become locked out.

• Assist guests with minor maintenance issues.

• Document all rounds andany incident son the Property Attendant Checklist.

• Perform other tasks,as assigned by supervisor.

• Take responsibility for ensuring that property is always clean and free of any trash and debris

• Follow on-call schedule

Beon call between five and six days per week as jointlydeterminedby the Regional Operations Manager and immediate supervisor/manager.

Monday – Saturday Inspections:

• The Property Attend antis required to complete 3 thorough inspections of the property during each night they are scheduled.

• Generally, rounds should be performed at approximately 7:00 PM, 9:00PMand after midnight. However, because the hours of operations may vary from property to property, the ROM/GM or immediate supervisor/manager willdeterminethe timing of rounds at each property.

Sunday Inspections:

• For properties that are closed on Sunday:

• The Property Attend antis required to complete 5 evenly spaced rounds between the hours for 7:00 AM and 11:00 PM and one round after midnight

• For properties that are open on Sunday:

• The Property Attend antis required to complete a minimum of 3 rounds after closing.

• Additional rounds may berequiredbased on hours of operation and will bedeterminedby the ROM/GM or immediate supervisor/manager

• Ability to read, understand, and interpret information found in a variety of internal hotel information.

• Ability to read, speak, and writein an efficient manner to interact with guests and staff.

• Ability to self-supervise and work with limited supervision.

• Indoor work with hard and carpeted surfaces

• Work on uneven surfaces in hot,coldand wet conditions

• Climb and stand on ladders at heights of up to approximately 30 feet

• Visually inspect vacant rooms

• Frequent walking at a quick pace, standing, climbing, balancing, stooping, kneeling, bending,crouching and/or crawling for extended periods throughout the shift. Stand and walk in crowded areas and in confined spaces.

• Lifting and carrying over 50lbsand occasionally up to 100lbs

• Ability to reach with arms outstretched or overhead

• Easy to follow training programs & supportive team…