Summer Hospitality Internship Program

Posting Close Date:

Job Title:

Summer Hospitality Internship

Employment Type:

Full-Time Compensation:$18 per hour

Location:

Mason Interns will be selected for a position in either Guest Services, Housekeeping, Retail, Attractions, Entertainment, or Food & Beverage during the interview process and are expected to perform the full responsibilities of that role as outlined in the department's job description.

Work Environment This hospitality-based role is fully on-site in a fast-paced, high-throughput environment supporting in-person guest and team interactions

Schedule

This role requires scheduling flexibility, including evenings, weekends, holidays, and opening and closing shifts based on business needs.

The Impact You’ll Make:

As a Summer Hospitality Intern at Great Wolf Lodge, this 10-week program will accelerate your career readiness by immersing you in the day-to-day operations of a leading hospitality and entertainment brand, while offering hands-on experience, real mentorship, and a direct pathway to full-time opportunities you won't find in a classroom. You will deliver exceptional service to families by bringing our values to life:

We Are One Pack – Support your team and create a welcoming environment

We Improve Everyday – Stay curious and look for ways to make each shift better

We Get It Done with Care – Take pride in your work and follow through

Key Responsibilities:

Enhance Guest Experience Greet and engage guests while maintaining professional presentation

Respond promptly to guest inquiries and escalate issues to leadership

Enhances the guest experience through providing exceptional customer service

Safety

Follow all safety guidelines, company procedures, and asset protection protocols

Participate in required safety and emergency training

Report any incidents or hazards to leadership

Maintain organized, clean work areas that comply with health and safety standards

Operations

Perform all duties and responsibilities outlined in the department-specific job description for your assigned area (Guest Services, Housekeeping, Retail, Attractions, Entertainment, or Food & Beverage)
Regular, dependable attendance and punctuality

Program Responsibilities Engage in cross-departmental job shadows to build working knowledge of operations outside your assigned area Collaborate with your intern cohort to develop, execute, and present a group project to lodge leadership by program end Complete required on-the-job, self-paced, and classroom learning for your assigned department throughout the duration of the program

Actively participate in networking events and engagement opportunities with program participants at your lodge and across the company

Take ownership of your professional development by applying learnings in resort operations, leadership, and business acumen to your daily work Required

Qualifications & Skills:

Must have a High School diploma or equivalent

Must be currently enrollment in an associate degree or bachelor's degree program during internship program

Available to complete at minimum a 10-week program (End of May to Early August)
Experience utilizing basic math skills with ability to add, subtract multiply and divide

Excellent written and verbal communication skills

Ability to read, write, and interpret instructional documents such as reports and procedure manuals

Flexibility regarding scheduling based on business demands; including evenings, weekends, and Holidays Must have unrestricted work authorization in the USNo housing or relocation will be provided

Successful completion of a criminal background check and drug screen

Preferred Qualifications:

Pursuing a bachelor's degree in hospitality, business or a related field

Previous experience demonstrating strong customer service

Ability to multi-task and…