IT Scheduling​/Routing Technician

Position Overview

IT Routing & Scheduling Technician is needed to support a busy field services team by coordinating equipment installations and break/fix appointments. This role involves working extensively within an IT service management system, creating and updating tickets, and communicating with end users to schedule and confirm service appointments. Strong organization, communication, and customer service skills are essential.

• Coordinate installation and repair appointments for field service technicians.
• Create, update, and manage tickets within an IT service management platform.
• Communicate with customers via email, messaging tools, and phone to schedule and confirm service needs.
• Provide excellent customer service and maintain a professional, friendly demeanor.
• Work closely with field technicians to ensure accurate routing and scheduling.
• Maintain detailed documentation and follow established processes.
• Support general help desk and service desk functions as needed.
• Perform additional duties as assigned.

• Strong customer service and communication abilities.
• Experience with help desk or service desk environments.
• Basic troubleshooting or technical support familiarity.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and prioritize effectively.
• Comfort working with Windows based systems and common office applications.

• Experience with ticketing systems or IT service management tools.
• Familiarity with desktop support or hardware deployment environments.

• Excellent documentation habits.
• Team-oriented with a positive, outgoing personality.
• Reliable, professional, and able to work independently.

Entry Level

This is a Contract position based out of Frankfort, KY.

The pay range for this position is $18.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Frankfort, KY.

This position is anticipated to close on Feb 25, 2026.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.